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Find an ATM

For your convenience, there are FNB ATMs available at the following locations:

  • Key Filling Station - Excel Garage
  • Bafokeng Filling Station
  • Benson Butchery
  • Bus Stop
  • Dion Fnb Atm
  • Gateway Filling Station
  • Metcash Complex
  • Modise Off-sales
  • Pioneer Shopping Centre
  • Scooters Maseru Fnb Atm
  • Sefika Complex
  • Thetsane Filling Station
  • Usave Hatsolo
  • Express Foods Maputsoe
  • Hlotse Excel Garage
  • Shoprite Building Hlotse
  • Total Garage Maputsoe
  • TY Thabo's Fruits and Veg
  • Kayce's Restaurant
  • LCS Mafeteng
  • LCS Mohales Hoek
  • Mohales Hoek Exel Garage
  • Morija Excel Garage
  • Butha Buthe Branch
  • Kingsway Branch
  • DLM Complex
  • Maseru Mall
  • Masianokeng Total Garage
  • Pioneer Mall Parking Fnb Atm
  • Sefika Complex
  • TY Excel Garage
  • Village-Walk Mall
  • Lower Moyeni Store
  • Mafeteng Branch
  • Fnb Lesotho Maputsoe
  • Maputsoe Branch
  • Maseru Branch
  • Pioneer Mall Branch
  • TY Branch
  • Hlotse Branch

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Find a branch

FNB Lesotho Limited branches can be found at the following locations:

Pioneer Branch

Shop UG33
Pioneer Mall
Corner Mpilo and Pioneer Rd
Maseru

Maputsoe Branch

Crystal Packers Building
Sir Seretse Khama Road
Maputsoe
Lesotho
350

Kingsway Branch

Star Lion Building
Corner Kingsway and Parliament Road
Maseru
Lesotho
100

Butha-Buthe Branch

Shop 2 and 3
Muslim Congregation Building
Sechele Street
Butha-Buthe
Lesotho

Mafeteng Branch

High-way Complex Building
Corner Mafeteng Hotel Road
Plot 06472-518

TY Branch

Moshoeshoe Road
Teyateyaneng
Berea

Hlotse Branch

Shop No. B1 & B2
Nolans Complex
Lisemeng 1
Main Road
Hlotse Lesotho

Mokhotlong Branch

Alliance Building
Plot # 50274
Main Road
Mokhotlong
Lesotho ATM & ADT

Masianokeng Branch

Masianokeng Lifestyle Centre
Masianokeng Urban Area,
Maseru 100,
Lesotho

Maseru Mall Branch

Racecourse Mall PTY LTD T/A MASERU MALL,
cnr KOFI ANNAN and POPE JOHN, PAUL DRIVE,
Maseru 100,
Lesotho

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Cash Plus Agents

Deposit and withdraw cash conveniently at any FNB Cash Plus agent listed below instead of queuing at branches or ATMs. All you need is an FNB account and be registered for Cellphone Banking. Additional Cash Plus services include airtime and electricity purchases.

Agent Region Community
Tummy General Qoaling, Maseru Maseru
MRK Boutique LNDC, Maseru Maseru
Frontline Motors Next to CBL, Maseru Maseru
Immaculate Suppliers Medcash Building, Maseru Maseru
HMS Farmtech Ha- Hoohlo, Maseru Maseru
Pally' Beauty QC-Point, Maseru Maseru
Mes technology Jackpot building, Maseru Maseru
Yona Yethu Tavern Marabeng, Maseru Maseru
Thethe's kiosk Maseru Mall, Maseru Maseru
Capita floring Tradorette, Maseru Maseru
Katleho General Dealer Sekamaneng, Maseru Maseru
Lancer's Gap General Dealer Sehlabeng sa Thuathe Maseru
Sima Communications Maseru Mall, Maseru Maseru
Mabotse General Qoaling, Maseru Maseru
GM Shopping Motimposo, Maseru Maseru
Phethy Off Sales Ha Leqele, Maseru Maseru
Afri Solutions Kubetsoana, Maseru Maseru
Shololo General Naleli, Maseru Maseru
Somies Boutique NRH, Maseru Maseru
Shoebox Hillsview, Maseru Maseru
One C all Pharmacy Ha Mabate, Maseru Maseru
Ether Pharmacy Tradorette, Maseru Maseru
KTA Off Sales Khubetsoana, Maseru Maseru
Mantsopa Herbalist Ha Pita, Maseru Maseru
Naledi Mini Market Naleli Pela Ha Rasta, Maseru Maseru
Solution Pharmaceutical Borokhoaneng, Maseru Maseru
Advance Locksmith Pioneer Mall Maseru
Bright Light Qoaling Ha Machabachaba Maseru
Tumy General Qoaling Ha Machabachaba Maseru
207 Retail Ha- Shelile Maseru
Zeecom Mobile and Computers Victoria Hotel Building Maseru
Bochabela General Café Bochabela Khubetsoana Maseru
Pioneer Auto Service Pioneer Garage Maseru
Sima Communications Pitso Ground Maseru
Dion Borokhoaneng Maseru
Falimehang General Café Ha Lesia Maseru
Lehloa Petroleum Thetsane Garage Maseru
Maletsunyane JCK Holdings Khololikane Maseru
Bafokeng Filling Station Ha Matala Garage Maseru
Seal Technology Matsoatlareng Maseru
Desire Kiosk Lower Thamae Maseru
Bofelo PTY Peka, Leribe Maseru
Alumnus Mafikeng (Roma) Maseru
GM General Dealer Lancers Gap Ha Mabote Maseru
Bashanyaneng General Dealer Khololikane Maseru
Nets Sourcing Ha Thetsane Maseru
La Reine Fashion Mookoli Maseru
Cool side Khubetsoana Maseru
Machache Tavern Nazareth Maseru
Mountain Off-sales Nazareth Maseru
Mykasi Home Lower Thamae Maseru
Metmok Holdings Upper Thamae Maseru
Lamshine Snack Bar Roma Maseru
Leratong General Café Sefateng (Motimposo) Maseru
Progress Hair & Salon Academy Seipobi Building Maseru
Blue Hill Café Ha Ramabanta Maseru
Malekeleke Public Bar Mohalalitoe Maseru
Get to know me Ha Leqele Maseru
Ebay Saver Enterprise Masianokeng Maseru
Harmony Creatives Ha Leqele Maseru
Chips Away Mini Market Naleli Maseru
Maluti Fruits & Vegetables Market Pitso Ground Maseru
All in one Construction Maseru Craft Maseru
Basaltic Construction Upper Thamae Maseru
BRS Entrepreneurship Khubetsoana Maseru
Grace Pharmacy Morija Maseru
Makhemeng General Dealer Ha Thetsane Maseru
Infotime Investments Sefika mall Maseru
Nala Butchery Ha Tsosane Maseru
SIM SIM General Dealer Likotsi Maseru
Smart Choice LNDC Maseru
Sima Communications Khubetsoana Maseru
Salang Mini Market khubetsoana Maseru
Hero Autotronics Accessories Khubetsoana Maseru
Get water with M & M Cathedral Area Maseru
Thabang Moreneng Ha Motsoeneng Maseru
Shine general dealer Ha- Motsoeneng Maseru
Katleho General Dealer Motlakaseng Khubetsoana Maseru
Elegant Fashion Roma Maseru
Balekeng General Dealer Ha Thetsane Maseru
Qhala Lounge Khubetsoana Maseru
Itekeng General Dealer Serviceng, Ha Thetsane Maseru
Malcom Ha- Pita Maseru
Jeans & Tonic Sea Point Maseru
Dezired Hair Salon Ha Seoli Maseru
Likepolana Construction Ha - Foso Maseru
Thumbs Up Ha- Abia Maseru
Bobz General Ha- Tsosane Maseru
Majela Construction Koporasi Maseru
Destiny Fresh Produce Ha - Foso Maseru
Sima Communications Roma Maseru
Mago enterprise Nutri- Foods Maseru
Frontline Motors Maseru Mall, Maseru Maseru
Greenfield Butchery Selakhapane Maseru
Greenfield Butchery Ha Foso Maseru
Lephola Savings and Credit Kingsway Maseru
Kasa General Seputana Area Maseru
All for Sports Metcash Building Maseru
Nkata General Dealer Ha Seoli Maseru
ATM General Dealer Koalabata Maseru
Thetsane Hardware Maponeseng, Ha Thetsane Maseru
Five Star Ha Makhalanyane Maseru
PASCOS Enterprise Ha Abia Maseru
Home of Joy Ha Leqele Maseru
Thamae General Ha Tsolo Maseru
Glamour World Opposite Lesotho High School Maseru
Lady M Pitso Ground Maseru
Moletsane Supermarket Ha Thamae Maseru
Lancer's Gap General Dealer Mookoli Maseru
Happy Angels Ha Foso Maseru
Garden of Victory Foods and Veg Ha Leqele Maseru
Mabotlenyana Guest House Nazareth Maseru
Vita Sana Pharmaceuticals T'senola Maseru
Diana Holdings Traffic, Ha Foso Maseru
Neltar Clothing T'senola Maseru
Aggie's Refridgerator Ha Makhalanyane Maseru
Lihlabeng Truck and Plant BEDCO Maseru
Tit for Tat Semongkong Maseru
Tsiu General Ha Tsiu Maseru
Atlantic Pharmacy Ha Leqele Maseru
Memoma Holdings Ha Leqele Maseru
Greenfield Distribution Metcash Building Maseru
Trustee Cosmetics Old Industrial Area Maseru
Mini Box Lithabaneng Maseru
Wezzy Shop Ha Makhalanyane Maseru
Sticks General Dealer Motimposo, Maseru Maseru
Red Square Group Ha 'Nelese Maseru
Wenhui Enteprises Roma Maseru
Koena General Maponeseng, Ha Thetsane Maseru
Rainbow Supplies Koalabata Maseru
Buzy Junction Offsales Ha Leqele Maseru
The Elite Group Ha Mabote Maseru
THATHOO GENERAL KHUBETSOANA MASERU Maseru
SUGAH DA HOUSE HA- MAKHOATHI MASERU Maseru
REBIRTH Café HA MATALA MASERU Maseru
MOCHABA INDOOR GAMES LESOTHO MASELENG MASERU Maseru
PUX HOLDINGS HA -TIKOE MASERU Maseru
TUCK SHOP KELLY MASERU EAST- MASERU Maseru
POUNDOLAR LOGISTICS PTY LTD HA NGOATONYANE MASERU Maseru
KHAYALETHU PHARMACY HA TSOLO MASERU Maseru
Two Sisters Ha Maqele, Leribe Leribe
Ha Seotsanyane Hlotse, Leribe Leribe
Tsoelang Pele Peka, Leribe Leribe
Leribe Highway Lisemeng, Leribe Leribe
Bakomane Tarvern Khanyane Leribe
Makabelane Tavern Peka, Leribe Leribe
Precious of Africa Maputsoe, Leribe Leribe
Kome Careting Next to TY Branch Leribe
Liba's Factory Lisemeng, Leribe Leribe
Payrite Maputsoe, Leribe Leribe
Showery Year .co Maputsoe, Leribe Leribe
Bkoena General Peka, Leribe Leribe
All in one Mini Market Hlotse, Leribe Leribe
Whispers Tavern Peka, Leribe Leribe
Tsoelang Pele Peka, Leribe Leribe
Molakolako Tavern Peka, Leribe Leribe
Two Sisters Ha Maqele, Leribe Leribe
Ha Seotsanyana Hlotse Filling Station Leribe
Nortern Giants Maputsoe Filling Station Leribe
Hongcai Shopper Next to Maputsoe Branch Leribe
London Take Away Pitseng Leribe
Ha Seotsanyane Ha Nyenye Filling Station Leribe
Machabeng General Café Matukeng Leribe
The Blue Diamond Ha Bene Leribe
Plush Restaurant Hlotse Leribe
Macabela Liqour Lisemeng Leribe
Lagoon Off Sales Hlotse Leribe
Roadside Tavern Roadside Tavern Leribe
Areka Public Bar Ha Nyenye Leribe
Waters Public Bare Khanyane Leribe
Jabari Off Sales Ha Lejone Leribe
Tsipa- Tsipa Ha Makokoana Leribe
Roots General Café Maputsoe, Pela Borokhong Leribe
Market Day Maputsoe Leribe
Ten70 Maputsoe Leribe
BI Park Liqour Ha Makhata Leribe
Lihoja General Dealer Maputsoe Leribe
Sima Communications Ha Foka, Peka Leribe
Sima Communications Hlotse Leribe
Da Royal General Café Ha Molibeli, Pela Junction Leribe
Phoenix Holdings Butha Bothe reserve, Butha, Buthe Butha-Bothe
Arabian Electronics Likila Complex, Butha- Buthe Butha-Bothe
Real Tech Excel Garage Butha-Bothe
Thabelo Enterprise Near Mokhotlong Bus-Stop Butha-Bothe
Sebipela Off Sales BEDCO Butha-Bothe
Sima Communications BEDCO Butha-Bothe
Saucy and Spicy Hub Botha Bothe Reserve Butha-Bothe
Nchela Energy Botha Bothe Reserve Butha-Bothe
Mr Shoppers Likoting Butha-Bothe
Mr Shoppers Likoting Butha-Bothe
Ultimate Restaurant Lipelaneng Butha-Bothe
Raletsoho Transport Mapoko Butha-Bothe
Sima Communication Mokhotlong Mokhotlong
Botshelo General Letseng Mokhotlong
Semausing General Dealer Mapholaneng Mokhotlong
Tlokoeng Off-Sales Malingoaneng Mokhotlong
Batlokoa Off sales Mapholaneng Mokhotlong
Malinyane & Cellular Ntlolohetsane Mokhotlong
Blitz Botique Mokhotlong Reserve Mokhotlong
Reitumetse Shop Mapholaneng Mokhotlong
Basia General Dealer Ntlolohetsane sekoting Mokhotlong
Casian General Dealer Ntlolohetsane sekoting Mokhotlong
Seotlong general Dealer Salang Mokhotlong
Lilomong General Café Salang Mokhotlong
Medi - Land Pharmacy Matamong Mokhotlong
Ma Bk Catering Matamong Mokhotlong
Sports Fite Mokhotlong Garageng Mokhotlong
P&D Discount Electronics Alliance Building Mokhotlong
T&M CONSTRUCTION MATAMONG MOKHOTLONG Mokhotlong
MS Suppliers Thabong, Thaba, Tseka Thaba-Tseka
Methalaneng Store Mant'sonyane Thaba-Tseka
Machabeng Catering Mantsonyane, Thaba- Tseka Thaba-Tseka
Mamosiane Catering Ha Mme Mamosiane Thaba-Tseka
Nanabolela General Café Mantsonyane Thaba-Tseka
Venus Enerprises Thabong pela Bankeng Thaba-Tseka
Lilala Mini Market Thabong 2 Thaba-Tseka
Likepolana General Dealer Mantsonyane Thaba-Tseka
Ntina Botique Thabong Thaba-Tseka
Katse General Dealer Khokhoba Thaba-Tseka
Seotloaneng Public Bar Upper Moyeni, Quthing Quthing
Big Sisters General Dealer Lower Moyeni Quthing
Sima Communication Upper Moyeni, Quthing Quthing
Rolling Wheel Mphaki Quthing
Mitchell Trading Quthing Quthing
Buy A Futhi General Café Ha Pokane Quthing
Tip Top Sixons Quthing
Greenworld Distribution Lower Moyeni Quthing
Ha Thato Lower Moyeni Quthing
Simma Communications Qacha's Nek Reserve, Qacha, SPU Building, Qacha Qacha's Nek
Push Push Chaka Complex Qacha's Nek
Boliba holdings Phamong, Mohales Hoek Mohale's Hoek
Four Sister Shell Garage Mohale's Hoek
Eclipse Butchery Phahameng Mohale's Hoek
Infinity Off-Sales Thabaneng Mohale's Hoek
Tony Off-Sales Likhutlong Mohale's Hoek
Mjuza Filling Station Mohale Street Mohale's Hoek
Nchorosetsa Public Bar Qalakheng Mohale's Hoek
Mat'seliso Catering Qalakheng Mohale's Hoek
Crossby Off sales Holy Cross Mohale's Hoek
Agro Pro Investments Mafeteng CBD, Mafeteng Mafeteng
Green City Four Square, Mfeteng Mafeteng
Multi Distributors Leboneng Opposite Build It Mafeteng
Lerato General Café Ha ntate Molise Mafeteng
Dawn Hair Next to Mafeteng Branch, Mafeteng Mafeteng
Botsana General Café Ha Maine Mafeteng
Supa General Dealer Thabaneng Mafeteng
Borata Milling Matsaneng Mafeteng
Mohope Public Bar Ha Seitlheko Mafeteng
Tsimong Public Bar Motse- mocha Mafeteng
Lehae Ripple Tarven Matelile Mafeteng
Mantso Enterprise Khubetsoana Mafeteng
Choice General Café Matsaneng Mafeteng
Kome Careting Next to TY Branch Berea
Mohlakola Car Rentals Ha Motjoka, Berea Berea
The Stone Guest House Koro-Koro (TY) Berea
Phokeng Store Mapoteng Next to Police station Berea
Makhoroana Tavern Ha Makhoroana Berea
Ts'epa Sweet Delight Ha Mokhothu Berea
Molato Tuckshop Ha Lebina Berea
Kap Tech Pty Ltd Ha Lebina Berea
Supercare Pharmacy Pty Ltd Ha Mokhothu Berea
Sima Communications Ha Motjoka Berea
Lehae farm feeds Kolonyama Berea
BM21 Tarvern Ha Letsoela Berea

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Conditions of Access

(Last Updated: 21 January 2008)

These conditions of access ("agreement") govern your general use of our First National Bank of Lesotho website, which you can find on www.fnb.co.ls ("the website"). This agreement forms an agreement between you and FirstRand Bank Limited, an Authorised Financial Services Provider ("we", "our" or "us").

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Links to third party websites

For your convenience, this website may contain links to other websites belonging to or operated by third parties ("third party websites"). By making the hyperlinks available we are not endorsing third party websites, their content, products or services they offer or the owners of these third party websites. It is your responsibility to ensure that you obtain all information relevant to making a decision and that you read the privacy and security policy on such third party websites. We have no control over such third party websites and will not be liable for any loss or damage you suffer, whether directly or indirectly, as a result of your use of third party websites. You agree that where you access third party websites, you do so entirely at your own risk.

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Different services offered via this website

The various products and services ("services") we offer on different parts of this website or through associated websites may have their own agreements called "service terms". In the event of conflict between this agreement and the service terms, the provisions of the service terms will prevail to the extent of such conflict.

You might have to apply to become a registered user of such services, the application may be accepted or rejected at our sole discretion.

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Acceptance of terms of this agreement

This website is made available to you by us conditional upon your acceptance, without modification, of the terms of this agreement. Your access to and use of this website constitutes your agreement to and acceptance of this agreement. If you do not agree with any provision contained in this agreement, please do not use this website.

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Your privacy and security

We are committed to keeping your personal or private information confidential and secure.

Please read our Privacy Policy.

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Nature and purpose of the information on the website

We provide various kinds of information and tools ("information") on the website about us, our products and services, First National Bank of Lesotho, its subsidiaries, the holding company, the economy and the financial markets including local and international business news, share prices and interest rates. This information is only meant to serve as a guideline and you should not place any reliance thereon without verifying the information.

As this information changes regularly, you accept that the information is only an estimate or projection and in some cases a snapshot of constantly changing information or values. For example, all share prices, interest rates, news, market information or data on the website are delayed unless otherwise stated.

We may rely on other parties to provide information to us via live information feeds, which we publish on the website. We have no control over this information and cannot warrant that it is accurate, appropriate or correct. In addition, live information feeds are delayed and you will need to select the "refresh" or similar page update function on your internet browser to ensure that the information you are viewing is the most current available on the website.

Unless expressly otherwise stated, none of the information on the website must be treated as: an offer. It is merely as an invitation to do business with us; or an official opinion or financial, legal, investment or professional advice of any kind. You must consult a professional advisor before you rely on any information that is published on or accessible via this website or on the results of any calculators provided on the website.

You agree that all the information is provided "as is" and that we will not be directly or indirectly liable for any damages that may arise if you rely on this information.

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We may amend this agreement from time to time

We reserve the right, in our sole discretion, to amend (including without limitation, by the addition of new terms and conditions) this agreement at any time and from time to time without notice to you. Any such amendments shall come into effect immediately and automatically. You agree to review this agreement whenever you visit the website for any such amendments.

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Monitoring of communications

You expressly give your consent for us to monitor your internet and email traffic on our website. You acknowledge that we monitor internet and email traffic on the website primarily to ensure that users and consumers are not acting illegally, unlawfully or in breach of this agreement and:

  1. To maintain the integrity and security of our website and information technology systems
  2. To investigate and detect any unauthorised use of our website and information technology systems
  3. As an inherent part of and to secure the effective operation of our website and information technology systems

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Using content from our website

The content on this website, including all registered and unregistered trade marks, constitutes our intellectual property rights or intellectual property of third parties which are licensed to, used and/or held (whether or not currently) by us. You may not copy, reproduce, display or use any intellectual property in any manner whatsoever without our prior written permission and nothing contained on this website should be construed as granting any licence or right of use of any intellectual property.

This website is Copyright © 2008, FirstRand Bank Limited. All rights reserved.

You may not establish a hyperlink, frame, meta-tag or similar reference, whether electronically or otherwise ("linking") to this website or any other subsidiary pages without our prior written consent, which consent is at our sole discretion. You may apply to establish such a link by submitting your request to LesothoEnquiries@fnb.co.za. In the event that you have not heard from us within 5 (five) working days, please consider your request as having been rejected.

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Fees

Your acquisition of and/or use of services offered on this website may be subject to fees and charges described in this website (which fees and charges are incorporated into this agreement) based on the type of transactions you perform. You hereby authorise us to charge such fees and charges to you by way of your chosen bank account.

You can find details of these fees and charges as follows:

Online: see FNB Lesotho Limited Pricing Guide
Contact us on +266 2224 1000
Visit your nearest FNB Lesotho Limited Branch

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The law governing our relationship

This agreement and our Privacy and Security Policies are governed and must be construed and interpreted in accordance with the laws of Lesotho. You consent to the jurisdiction of the Lesotho courts for any dispute which may arise out of or in connection with this agreement.

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Disclaimer

While we have taken care to ensure that the content on this website is accurate, this website and the services accessible on or via this website are provided "as is" and your use of and reliance on the information on this website and the online services is entirely at your own risk.

We do not represent or warrant that the website, any tools (such as calculators), software, advice, opinion, statement, information, content or online services will be error-free or will meet any particular criteria of accuracy, completeness, reliability, performance or quality. You acknowledge that any reliance upon any such tools, software, advice, opinion, statement or information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of this website.

To the fullest extent permissible by law, we expressly disclaim all (express and implied) warranties, including, without limitation, warranties of merchantability, title, and fitness for a particular purpose, non-infringement, compatibility, security and accuracy. While we take all reasonable precautions to prevent this, we do not warrant that the website or any software available for download via the website is free of viruses or destructive code.

We and our officers, directors, employees, servants, affiliates, shareholders, agents, consultants or employees (in whose favour this constitutes a stipulation for the benefit of another) shall not be liable for and you hereby indemnify us and our officers, directors, employees, servants, affiliates, shareholders, agents, consultants or employees (in whose favour this constitutes a stipulation for the benefit of another) against any direct, indirect, special, incidental, consequential or punitive damages or loss of any kind whatsoever or howsoever caused (whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable) arising out of your use of this website or the online services or the information contained on this website or your inability to use this website or the online services.

Without derogating from the generality of the above, we will not be liable for:

  1. any interruption, malfunction, downtime or other failure of the website or online services, our system, databases or any of its components, for reasons beyond our control;
  2. any loss or damage with regard to customer data or other data directly or indirectly caused by malfunction of our system, third party systems, power failures, unlawful access to or theft of data, computer viruses or destructive code on our system or third party systems; programming defects or negligence on our part;
  3. any interruption, malfunction, downtime or other failure of goods or services provided by third parties, including, without limitation, third party systems such as the public switched telecommunication service providers, internet service providers, electricity suppliers, local authorities and certification authorities;
  4. any event over which we have no direct control.

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We will act on instructions that appear to have been sent by you

Use of the website means we do not interact face-to-face. Unless you notify us before we give effect to an instruction, you authorise us to rely on and perform all instructions that appear to originate from you (even if someone else is impersonating you).

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Application for products and services via this website

Any application submitted for products and services via this website does not constitute any guarantee that what is being applied for will be granted.

An auto-response to your application may not be construed as formal approval of your application. It is only once you are formally contacted by us that you may assume that you have been approved for the particular product or service for which you applied.

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Sending and processing your instructions

Unless you have entered into a specific online service agreement with us (such as Online Banking), you are not entitled to send instructions to us by email or via the website. Subject to the foregoing, your instructions to us sent via the website will be subject to the same turn-around times that apply to instructions received otherwise than through the website.

You will not hold us liable if you execute the same instruction more than once and neither instruction will be reversible.

An instruction, application form or message is deemed to be received by us only once we have confirmed we have received it, or responded thereto, whichever is the earlier. If we fail to confirm receipt of your instruction, application form or message, do not re-send it before contacting your personal banker, branch or the call centre. The initial instruction, application or message may still be processed and re-sending it may lead to a duplication of the transaction for which we will not be held liable.

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Information required to be disclosed by law

Because different information applies to different products and services we cannot place all of this information in the same place. This information will be provided to you in different places throughout the website.

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Use of software and hardware

You should only use the most up-to-date Internet browser to access the website and our online services, provided that where we specify hardware or software requirements on the website, only such specified hardware of software may be used. See our site settings requirements for more information. Your failure to do this may result in a security risk to you and/or cause some or all of the functionality of the website or online service not to operate properly or at all.

Software, if any, made available for download on or via the website may be governed by licence conditions that establish a legal relationship with the licensor. You are solely responsible for identifying and familiarising yourself with and agreeing such terms and conditions which will govern your relationship with such third party licensor. You agree that we shall not be responsible or liable for any damage, damages or loss caused or alleged to be caused by or in connection with your interaction, correspondence or business dealings with such third party licensor and further, you indemnify us against any breach by you of these licence conditions. We give no warranty and make no representation, whether expressly or implied, as to the quality or fitness for purpose of such software. You acknowledge that such third party is not our agent.

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Code of Banking Practice

We subscribe to the Code of Banking Practice (COBP) which will apply to our relationship with our customers who fall within the ambit of the Code.

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Submitting a complaint to us

If you wish to lodge a complaint, please notify us in writing of this by completing our Feedback form.

We will provide you with a reference number as soon as possible after we receive your feedback form.

We will respond to your complaint as soon as possible. If you do not hear from us within 5 (five) working days from sending your complaint we request that you contact us at +266 2224 1000 to check whether your complaint has been received. Please quote your reference number when you contact us directly.

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Disputes which cannot be resolved

If we cannot resolve your complaint within a reasonable time and you have exhausted all available internal methods of dispute resolution, you are free to lodge a formal complaint at the Central Bank of Lesotho, provided that your complaint falls within the jurisdiction of the Central Bank of Lesotho.

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Modification, suspension or termination

We may, without notice, modify, suspend or discontinue the website; impose limits or conditions on the right to certain online services, features or functions; or restrict your access to parts of, or all of the services on the website.

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Availability of the website

This website may be unavailable from time to time due to routine maintenance or emergency repairs or because of the unavailability of any electricity, telecommunication system or networks. For the duration of such unavailability you must use our other available banking channels.

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Certificate

A certificate signed by us or the administrator responsible for the website or part of the website, will constitute prima facie proof of the operation or functionality of any online service or part thereof and the contents of any information displayed on the website on a given date; the date of publication and content of the current version and all previous versions of this agreement, our privacy and security policy or the relevant service terms which govern an online service.

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Address for legal services

All legal notices relating to products must be delivered as provided for in the product agreements. Where such address is not specified, such notices must be sent to our Registered Office. We may send you legal notices to any of the addresses you have specified on any of your application/registration forms with us or at the address you actually work or live.

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Full legal age

In using the website you represent and warrant that you are of full legal age, are emancipated or have your guardian's consent and assistance and have the required legal capacity to enter into and be bound by this agreement or any other product agreement regarding your use of the website.

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General provisions

Clause headings in this agreement are provided for convenience and ease of reference only and will not be used to interpret, modify or amplify the terms of the conditions.

Where any dates or times need to be calculated in terms of this agreement, the international standard time: GMT plus two hours shall be used.

The 'cooling-off' rights do not apply to any financial services or transactions conducted by way of Internet banking.

No indulgence, extension of time, waiver or relaxation of any of the provisions or terms of this agreement which we may show, grant or allow you or failure or delay by us to exercise any of our rights will operate as an estoppel against us or constitute a waiver of any such right. We shall not thereby be prejudiced or stopped from exercising any of our rights against you which may have arisen in the past or which might arise in the future.

If any of these terms, conditions or provisions are held to be illegal, invalid, unlawful or unenforceable, the term, condition or provision will be ineffective to the extent of such prohibition or unenforceability and shall be treated as if it were not written and deleted from this agreement without invalidating the remaining terms, conditions and provisions of this agreement.

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The agreement

Conditions of Access
Acceptance of terms of this agreement
We may amend this agreement from time to time
Fees
We will act on instructions that appear to have been sent by you
Sending and processing your instructions
Use of software and hardware
Code of Banking Practice
Submitting a complaint to us
Disputes which cannot be resolved
Modification, suspension or termination
Availability of the website
Certificate
Address for legal services
Full legal age
General provisions

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The agreement

Links to third party websites
Your privacy and security
Monitoring of communications
The law governing our relationship

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The agreement

Different services offered via this website
Nature and purpose of the information on the website
Using content from our website
Disclaimer
Application for products and services via this website
Information required to be disclosed by law

Conditions of Access

Terms and conditions
Security
Website content terms
First National Bank of Lesotho Limited - A Subsidiary of FirstRand EMA Holdings Limited and a
member of the FirstRand group of Companies. An authorised Financial Services Provider. Reg No: 2008/729.

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