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Find an ATM

For your convenience, there are FNB ATMs available at the following locations:

  • Key Filling Station - Excel Garage
  • Bafokeng Filling Station
  • Benson Butchery
  • Bus Stop
  • Dion Fnb Atm
  • Gateway Filling Station
  • Metcash Complex
  • Modise Off-sales
  • Pioneer Shopping Centre
  • Scooters Maseru Fnb Atm
  • Sefika Complex
  • Thetsane Filling Station
  • Usave Hatsolo
  • Express Foods Maputsoe
  • Hlotse Excel Garage
  • Shoprite Building Hlotse
  • Total Garage Maputsoe
  • TY Thabo's Fruits and Veg
  • Kayce's Restaurant
  • LCS Mafeteng
  • LCS Mohales Hoek
  • Mohales Hoek Exel Garage
  • Morija Excel Garage
  • Butha Buthe Branch
  • Kingsway Branch
  • DLM Complex
  • Maseru Mall
  • Masianokeng Total Garage
  • Pioneer Mall Parking Fnb Atm
  • Sefika Complex
  • TY Excel Garage
  • Village-Walk Mall
  • Lower Moyeni Store
  • Mafeteng Branch
  • Fnb Lesotho Maputsoe
  • Maputsoe Branch
  • Maseru Branch
  • Pioneer Mall Branch
  • TY Branch
  • Hlotse Branch

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Find a branch

FNB Lesotho Limited branches can be found at the following locations:

Pioneer Branch

Shop UG33
Pioneer Mall
Corner Mpilo and Pioneer Rd
Maseru

Maputsoe Branch

Crystal Packers Building
Sir Seretse Khama Road
Maputsoe
Lesotho
350

Kingsway Branch

Star Lion Building
Corner Kingsway and Parliament Road
Maseru
Lesotho
100

Butha-Buthe Branch

Shop 2 and 3
Muslim Congregation Building
Sechele Street
Butha-Buthe
Lesotho

Mafeteng Branch

High-way Complex Building
Corner Mafeteng Hotel Road
Plot 06472-518

TY Branch

Moshoeshoe Road
Teyateyaneng
Berea

Hlotse Branch

Shop No. B1 & B2
Nolans Complex
Lisemeng 1
Main Road
Hlotse Lesotho

Mokhotlong Branch

Alliance Building
Plot # 50274
Main Road
Mokhotlong
Lesotho ATM & ADT

Masianokeng Branch

Masianokeng Lifestyle Centre
Masianokeng Urban Area,
Maseru 100,
Lesotho

Maseru Mall Branch

Racecourse Mall PTY LTD T/A MASERU MALL,
cnr KOFI ANNAN and POPE JOHN, PAUL DRIVE,
Maseru 100,
Lesotho

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Cash Plus Agents

Deposit and withdraw cash conveniently at any FNB Cash Plus agent listed below instead of queuing at branches or ATMs. All you need is an FNB account and be registered for Cellphone Banking. Additional Cash Plus services include airtime and electricity purchases.

Agent Region Community
Tummy General Qoaling, Maseru Maseru
Two brothers Projects & Investments BNP Centre, Maseru Maseru
MRK Boutique LNDC, Maseru Maseru
Frontline Motors Next to CBL, Maseru Maseru
Mellow Snack bar Cathedral area, Maseru Maseru
Immaculate Suppliers Medcash Building, Maseru Maseru
HMS Farmtech Ha- Hoohlo, Maseru Maseru
Pesi General Dealer Ha Abia, Maseru Maseru
Burdes clothing and footwear NRH Mall, Maseru Maseru
Pally' Beauty QC-Point, Maseru Maseru
Mes technology Jackpot building, Maseru Maseru
Yona Yethu Tavern Marabeng, Maseru Maseru
Roadside Tavern Morija, Maseru Maseru
Thethe's kiosk Maseru Mall, Maseru Maseru
Capita floring Tradorette, Maseru Maseru
Katleho General Dealer Sekamaneng, Maseru Maseru
Sima Communications Maseru Mall, Maseru Maseru
Smith Off Sales Lekhaloaneng, Maseru Maseru
Mabotse General Qoaling, Maseru Maseru
GM Shopping Motimposo, Maseru Maseru
Phethy Off Sales Ha Leqele, Maseru Maseru
Afri Solutions Kubetsoana, Maseru Maseru
Shololo General Naleli, Maseru Maseru
Somies Boutique NRH, Maseru Maseru
Shoebox Hillsview, Maseru Maseru
One C all Pharmacy Ha Mabate, Maseru Maseru
Ether Pharmacy Tradorette, Maseru Maseru
Max Bulk Resellers Sea- Point, Maseru Maseru
KTA Off Sales Khubetsoana, Maseru Maseru
L-Mac Pharmacy Khubetsoana, Maseru Maseru
Mantsopa Herbalist Ha Pita, Maseru Maseru
Lecholi Foods Khubetsoana, Maseru Maseru
Lecholi Ha Tsolo, Maseru Maseru
Naledi Mini Market Naleli Pela Ha Rasta, Maseru Maseru
Solution Pharmaceutical Borokhoaneng, Maseru Maseru
Sime Communication Pitso Ground Maseru
Advance Locksmith Pioneer Mall Maseru
Bright Light Qoaling Ha Machabachaba Maseru
Tumy General Qoaling Ha Machabachaba Maseru
Zeecom Mobile and Computers Victoria Hotel Building Maseru
Bochabela General Cafe Bochabela Khubetsoana Maseru
Pioneer Auto Service Pioneer Garage Maseru
KT Business Solution Masianokeng Maseru
Sima Communications Pitso Ground Maseru
Calabash Catering Mookoli Maseru
Calabash Offsales Mookoli Maseru
Modise Logistics Ha modise Maseru
Dion Borokhoaneng Maseru
Falimehang General Cafe Ha Lesia Maseru
One Price Enterprise Cathedral Area Maseru
Lehloa Petroleum Thetsane Garage Maseru
Bafokeng Filling Station Ha Matala Garage Maseru
IFQ Pioneer Mall Maseru
Seal Technology Ha Thetsane Maseru
Golden Pot Catering Ha Mokhothu, TY TY
Kome Careting Next to TY Branch, TY TY
Whispers Tavern Peka, Leribe Leribe
Tsoelang Pele Peka, Leribe Leribe
Molakolako Tavern Peka, Leribe Leribe
Two Sisters Ha Maqele, Leribe Leribe
Ha Seotsanyane Hlotse, Leribe Leribe
Leribe Highway Lisemeng, Leribe Leribe
Makabelane Tavern Tabola- Peka, Leribe Leribe
Makabelane Tavern Peka, Leribe Leribe
Precious of Africa Maputsoe, Leribe Leribe
Kome Careting Next to TY Branch Leribe
Liba's Factory Lisemeng, Leribe Leribe
Payrite Maputsoe, Leribe Leribe
Showery Year .co Maputsoe, Leribe Leribe
Bkoena General Peka, Leribe Leribe
All in one Mini Market Hlotse, Leribe Leribe
Whispers Tavern Peka, Leribe Leribe
Tsoelang Pele Peka, Leribe Leribe
Molakolako Tavern Peka, Leribe Leribe
Two Sisters Ha Maqele, Leribe Leribe
Ha Seotsanyana Hlotse Filling Station Leribe
Nortern Giants Maputsoe Filling Station Leribe
Hongcai Shopper Next to Maputsoe Branch Leribe
London Take Away Pitseng Leribe
Ha Seotsanyane Ha Nyenye Filling Station Leribe
Machabeng General Cafe Matukeng Leribe
Phoenix Holdings Butha Bothe reserve, Butha, Buthe Butha-Bothe
LKL Investments Traffic circle. Butha- Buthe Butha-Bothe
Pally Jane Butha Bothe reserve, Butha, Buthe Butha-Bothe
Aabian Electronics Likila Complex, Butha- Buthe Butha-Bothe
Baba Enterprise Opposite Cash Build Butha-Bothe
Maqdum Enterprises Old Bus Stop Butha-Bothe
Shoppers Rite Mini-Market Marekeng Butha-Bothe
Real Tech Excel Garage Butha-Bothe
Thabelo Enterprise Near Mokhotlong Bus-Stop Butha-Bothe
Gandhi and Babudi Sons Enterprise Makholokoe, Mokhotlong Mokhotlong
Sima Communication Mokhotlong Mokhotlong
Khutlisi General Makhoaba Mokhotlong
Maluba-luba General Mapolaneng Mokhotlong
Bay Fruits and Veg Mapolaneng Mokhotlong
Ntja Mokoatle Trading Ntja Mokoatle Mokhotlong
MS Suppliers Thabong, Thaba, Tseka Thaba-Tseka
MalibaFarm Feed Phomolong, Thaba -Tseka Thaba-Tseka
Machabeng Catering Mantsonyane, Thaba- Tseka Thaba-Tseka
808 Public Bar Thaba Tseka Thaba-Tseka
Mamosiane Catering Ha Mme Mamosiane Thaba-Tseka
JJ Brick Works Mantsonyane Thaba-Tseka
Nanabolela General Cafe Mantsonyane Thaba-Tseka
Seotloaneng Public Bar Upper Moyeni, Quthing Quthing
Moments Café Upper Moyeni, Quthing Quthing
Ha Thato Upper Moyeni, Quthing Quthing
Sima Communication Upper Moyeni, Quthing Quthing
Rolling Wheel Mphaki Quthing
Mitchell Trading Quthing Quthing
Simma Communications Qacha's Nek Reserve, Qacha, SPU Building, Qacha Qacha's Nek
Kedis Phamarcy Qacha's Nek Reserve, Qacha Qacha's Nek
Qacha's Nek Filling Station Qacha's Nek Garage Qacha's Nek
Boliba holdings Phamong, Mohales Hoek Mohale's Hoek
Q. City butchery Qalakheng, Mohales Hoek Mohale's Hoek
Simma Communication Mohale's hoek Mohale's Hoek
Holy City Oppoite Cash Build Mohale's Hoek
Majantja Supermaket Qalakheng Mohale's Hoek
Agro Pro Investments Mafeteng CBD, Mafeteng Mafeteng
Green City Four Square, Mfeteng Mafeteng
Easy Pay 2 Ha- Sehlabo, Mfeteng Mafeteng
F & L Holdings Matholeng, Mafeteng Mafeteng
Dawn Hair Next to Mafeteng Branch, Mafeteng Mafeteng
Lephola Farm Next to the Old Bus Stop Mafeteng
Mult Distributors Leboneng Opposite Build It Mafeteng
Lerato General Cafe Ha ntate Molise Mafeteng
Mohlakola Car Rentals Ha Motjoka, Berea Berea
TY Four Square Ha Mokhothu, Berea Berea
All in one services Ha Motjoka, Berea Berea
Allif Supermarket Ha Motseki, Berea Berea
Phokeng General Dealer Machoaboleng, Berea Berea
Makhoroana Tavern Ha Makhoarana,Berea Berea

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Report incident

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]


Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

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ATM security

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Card skimming

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Close

Online fraud

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Shoulder surfing

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Close

Identity theft

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Close

Scams

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Close

Lost or stolen cards

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Close

SIM swap

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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At an ATM

Examples of ATM fraud

The ATM machine is tampered with in an effort to place a card skimming device over the card slot, copying the card information once your card is inserted. A small camera captures the PIN. Strangers may also offer to help to get your card or PIN, or to replace it without your knowledge. Here are some ATM security guidelines when using an ATM.

Below are guidelines to help protect yourself.

Do

  • Report suspicious items or people around ATMs to the bank.
  • Familiarise yourself with the look and feel of the ATM so that you are able to identify any foreign objects attached to it.
  • Follow the instructions on the ATM screen carefully.
  • Cancel the transaction immediately if you are disturbed or distracted.
  • Change your PIN if you believe it has been compromised.
  • Memorise your PIN and keep it confidential, never write it down or share it with anyone, not even with your family members or a bank official.
  • Choose a PIN that will not be easily guessed. Do not use your date of birth as a PIN.
  • Cover your PIN when punching it in to prevent shoulder surfing.
  • Secure your card and your cash in your wallet, handbag or pocket before leaving the ATM.
  • Should your card be retained by an ATM, contact your bank and block your card before you leave the ATM.

Don't

  • Do not request or accept help from anyone outside the branch.
  • Never force your card into the slot as it might have been tampered with.
  • Don't use ATMs where the card slot, keypad or screen has been tampered with.
  • Avoid withdrawing large sums of cash.

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Guard against card skimming

The illegal duplication of your bank card to clone it for use by perpetrators.

Example of card skimming

Your card is swiped on a card reader device that downloads your card details. These details are then used to create a duplicate card. This usually occurs when your card leaves your sight, e.g. at restaurants and shops, or at a store participating in syndicate-related activities. Here are some guidelines that can help prevent such fraudulent activity.

Below are guidelines to help protect yourself.

Do

  • Review your account statements on a regular basis; query disputed transactions with your bank immediately.
  • Read your card details when it is given back to you after every purchase.
  • Shred your card receipts before discarding them.
  • Only the person whose name appears on the front of the card is authorised to use it.
  • Always check transaction slips for correct purchase amounts before you sign them and check them against your statement to spot any suspicious transactions and query them immediately.
  • Store your bank's call centre number on your cellphone so that you have it handy should you need to stop your card.
  • Subscribe to your bank's SMS notification services; this will inform you of any transactional activity on your account.

Don't

  • Don't let the card out of your sight when making payments.
  • Don't choose the same PIN for all your cards, so that if you lose one, the others will still be safe.

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Guard against shoulder surfing

This is when someone physically observes you as you enter your financial and personal information.

Example of shoulder surfing

Your details (personal, banking, PIN) are stolen by another individual peering or watching your keystrokes while at an ATM or behind your PC.

Below are guidelines to help protect yourself.

Do

  • Always be aware of the people around you when entering or accessing your personal information.
  • Shield the keypad while entering your PIN.
  • Use reflectors at ATMs to observe people who are in close proximity to you at an ATM.
  • Where possible when using personal devices find an area where you can sit or stand with your back to the wall.
  • Change passwords and PINs immediately if you suspect that someone has observed you entering that information.

Don't

  • Don't continue conversations with people when you are entering/typing passwords or PINs.
  • Don't verbalise passwords or PINs.
  • Don't expose your card numbers as people can memorise or take photos and videos of them.
  • Avoid long queues and busy areas to reduce the number of people have the opportunity to shoulder surf.

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Lost or stolen cards

Do

  • Report your lost or stolen card immediately
  • Keep your PIN number secret

Don't

  • Keep your card and PIN together
  • Never write your PIN on the back of your card
  • Reveal your PIN to anyone

Card fraud

Preventing card fraud

Card fraud is the unauthorised use of a credit card account following the theft of the account holder's personal information. Various methods are used to perform unauthorised transactions from the account.

ATM security

Be vigilant when using an ATM to prevent a fraudulent incident

Card skimming

Cloning + duplicating

The illegal duplication of your bank card to clone it for use by perpetrators.

Shoulder surfing

Watch your back

This is when someone physically observes you as you enter your financial and personal information.

Lost or stolen cards

Safeguard your card

If any one of your bank cards has been lost accidentally or stolen, it is important to report the card immediately.

First National Bank of Lesotho Limited - A Subsidiary of FirstRand EMA Holdings Limited and a
member of the FirstRand group of Companies. An authorised Financial Services Provider. Reg No: 2008/729.

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