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Find an ATM

For your convenience, there are FNB ATMs available at the following locations:

  • Key Filling Station - Excel Garage
  • Bafokeng Filling Station
  • Benson Butchery
  • Bus Stop
  • Dion Fnb Atm
  • Gateway Filling Station
  • Metcash Complex
  • Modise Off-sales
  • Pioneer Shopping Centre
  • Scooters Maseru Fnb Atm
  • Sefika Complex
  • Thetsane Filling Station
  • Usave Hatsolo
  • Express Foods Maputsoe
  • Hlotse Excel Garage
  • Shoprite Building Hlotse
  • Total Garage Maputsoe
  • TY Thabo's Fruits and Veg
  • Kayce's Restaurant
  • LCS Mafeteng
  • LCS Mohales Hoek
  • Mohales Hoek Exel Garage
  • Morija Excel Garage
  • Butha Buthe Branch
  • Kingsway Branch
  • DLM Complex
  • Maseru Mall
  • Masianokeng Total Garage
  • Pioneer Mall Parking Fnb Atm
  • Sefika Complex
  • TY Excel Garage
  • Village-Walk Mall
  • Lower Moyeni Store
  • Mafeteng Branch
  • Fnb Lesotho Maputsoe
  • Maputsoe Branch
  • Maseru Branch
  • Pioneer Mall Branch
  • TY Branch
  • Hlotse Branch

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Find a branch

FNB Lesotho Limited branches can be found at the following locations:

Pioneer Branch

Shop UG33
Pioneer Mall
Corner Mpilo and Pioneer Rd
Maseru

Maputsoe Branch

Crystal Packers Building
Sir Seretse Khama Road
Maputsoe
Lesotho
350

Kingsway Branch

Star Lion Building
Corner Kingsway and Parliament Road
Maseru
Lesotho
100

Butha-Buthe Branch

Shop 2 and 3
Muslim Congregation Building
Sechele Street
Butha-Buthe
Lesotho

Mafeteng Branch

High-way Complex Building
Corner Mafeteng Hotel Road
Plot 06472-518

TY Branch

Moshoeshoe Road
Teyateyaneng
Berea

Hlotse Branch

Shop No. B1 & B2
Nolans Complex
Lisemeng 1
Main Road
Hlotse Lesotho

Mokhotlong Branch

Alliance Building
Plot # 50274
Main Road
Mokhotlong
Lesotho ATM & ADT

Masianokeng Branch

Masianokeng Lifestyle Centre
Masianokeng Urban Area,
Maseru 100,
Lesotho

Maseru Mall Branch

Racecourse Mall PTY LTD T/A MASERU MALL,
cnr KOFI ANNAN and POPE JOHN, PAUL DRIVE,
Maseru 100,
Lesotho

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Cash Plus Agents

Deposit and withdraw cash conveniently at any FNB Cash Plus agent listed below instead of queuing at branches or ATMs. All you need is an FNB account and be registered for Cellphone Banking. Additional Cash Plus services include airtime and electricity purchases.

Agent Region Community
Tummy General Qoaling, Maseru Maseru
Two brothers Projects & Investments BNP Centre, Maseru Maseru
MRK Boutique LNDC, Maseru Maseru
Frontline Motors Next to CBL, Maseru Maseru
Mellow Snack bar Cathedral area, Maseru Maseru
Immaculate Suppliers Medcash Building, Maseru Maseru
HMS Farmtech Ha- Hoohlo, Maseru Maseru
Pesi General Dealer Ha Abia, Maseru Maseru
Burdes clothing and footwear NRH Mall, Maseru Maseru
Pally' Beauty QC-Point, Maseru Maseru
Mes technology Jackpot building, Maseru Maseru
Yona Yethu Tavern Marabeng, Maseru Maseru
Roadside Tavern Morija, Maseru Maseru
Thethe's kiosk Maseru Mall, Maseru Maseru
Capita floring Tradorette, Maseru Maseru
Katleho General Dealer Sekamaneng, Maseru Maseru
Sima Communications Maseru Mall, Maseru Maseru
Smith Off Sales Lekhaloaneng, Maseru Maseru
Mabotse General Qoaling, Maseru Maseru
GM Shopping Motimposo, Maseru Maseru
Phethy Off Sales Ha Leqele, Maseru Maseru
Afri Solutions Kubetsoana, Maseru Maseru
Shololo General Naleli, Maseru Maseru
Somies Boutique NRH, Maseru Maseru
Shoebox Hillsview, Maseru Maseru
One C all Pharmacy Ha Mabate, Maseru Maseru
Ether Pharmacy Tradorette, Maseru Maseru
Max Bulk Resellers Sea- Point, Maseru Maseru
KTA Off Sales Khubetsoana, Maseru Maseru
L-Mac Pharmacy Khubetsoana, Maseru Maseru
Mantsopa Herbalist Ha Pita, Maseru Maseru
Lecholi Foods Khubetsoana, Maseru Maseru
Lecholi Ha Tsolo, Maseru Maseru
Naledi Mini Market Naleli Pela Ha Rasta, Maseru Maseru
Solution Pharmaceutical Borokhoaneng, Maseru Maseru
Sime Communication Pitso Ground Maseru
Advance Locksmith Pioneer Mall Maseru
Bright Light Qoaling Ha Machabachaba Maseru
Tumy General Qoaling Ha Machabachaba Maseru
Zeecom Mobile and Computers Victoria Hotel Building Maseru
Bochabela General Cafe Bochabela Khubetsoana Maseru
Pioneer Auto Service Pioneer Garage Maseru
KT Business Solution Masianokeng Maseru
Sima Communications Pitso Ground Maseru
Calabash Catering Mookoli Maseru
Calabash Offsales Mookoli Maseru
Modise Logistics Ha modise Maseru
Dion Borokhoaneng Maseru
Falimehang General Cafe Ha Lesia Maseru
One Price Enterprise Cathedral Area Maseru
Lehloa Petroleum Thetsane Garage Maseru
Bafokeng Filling Station Ha Matala Garage Maseru
IFQ Pioneer Mall Maseru
Seal Technology Ha Thetsane Maseru
Golden Pot Catering Ha Mokhothu, TY TY
Kome Careting Next to TY Branch, TY TY
Whispers Tavern Peka, Leribe Leribe
Tsoelang Pele Peka, Leribe Leribe
Molakolako Tavern Peka, Leribe Leribe
Two Sisters Ha Maqele, Leribe Leribe
Ha Seotsanyane Hlotse, Leribe Leribe
Leribe Highway Lisemeng, Leribe Leribe
Makabelane Tavern Tabola- Peka, Leribe Leribe
Makabelane Tavern Peka, Leribe Leribe
Precious of Africa Maputsoe, Leribe Leribe
Kome Careting Next to TY Branch Leribe
Liba's Factory Lisemeng, Leribe Leribe
Payrite Maputsoe, Leribe Leribe
Showery Year .co Maputsoe, Leribe Leribe
Bkoena General Peka, Leribe Leribe
All in one Mini Market Hlotse, Leribe Leribe
Whispers Tavern Peka, Leribe Leribe
Tsoelang Pele Peka, Leribe Leribe
Molakolako Tavern Peka, Leribe Leribe
Two Sisters Ha Maqele, Leribe Leribe
Ha Seotsanyana Hlotse Filling Station Leribe
Nortern Giants Maputsoe Filling Station Leribe
Hongcai Shopper Next to Maputsoe Branch Leribe
London Take Away Pitseng Leribe
Ha Seotsanyane Ha Nyenye Filling Station Leribe
Machabeng General Cafe Matukeng Leribe
Phoenix Holdings Butha Bothe reserve, Butha, Buthe Butha-Bothe
LKL Investments Traffic circle. Butha- Buthe Butha-Bothe
Pally Jane Butha Bothe reserve, Butha, Buthe Butha-Bothe
Aabian Electronics Likila Complex, Butha- Buthe Butha-Bothe
Baba Enterprise Opposite Cash Build Butha-Bothe
Maqdum Enterprises Old Bus Stop Butha-Bothe
Shoppers Rite Mini-Market Marekeng Butha-Bothe
Real Tech Excel Garage Butha-Bothe
Thabelo Enterprise Near Mokhotlong Bus-Stop Butha-Bothe
Gandhi and Babudi Sons Enterprise Makholokoe, Mokhotlong Mokhotlong
Sima Communication Mokhotlong Mokhotlong
Khutlisi General Makhoaba Mokhotlong
Maluba-luba General Mapolaneng Mokhotlong
Bay Fruits and Veg Mapolaneng Mokhotlong
Ntja Mokoatle Trading Ntja Mokoatle Mokhotlong
MS Suppliers Thabong, Thaba, Tseka Thaba-Tseka
MalibaFarm Feed Phomolong, Thaba -Tseka Thaba-Tseka
Machabeng Catering Mantsonyane, Thaba- Tseka Thaba-Tseka
808 Public Bar Thaba Tseka Thaba-Tseka
Mamosiane Catering Ha Mme Mamosiane Thaba-Tseka
JJ Brick Works Mantsonyane Thaba-Tseka
Nanabolela General Cafe Mantsonyane Thaba-Tseka
Seotloaneng Public Bar Upper Moyeni, Quthing Quthing
Moments Café Upper Moyeni, Quthing Quthing
Ha Thato Upper Moyeni, Quthing Quthing
Sima Communication Upper Moyeni, Quthing Quthing
Rolling Wheel Mphaki Quthing
Mitchell Trading Quthing Quthing
Simma Communications Qacha's Nek Reserve, Qacha, SPU Building, Qacha Qacha's Nek
Kedis Phamarcy Qacha's Nek Reserve, Qacha Qacha's Nek
Qacha's Nek Filling Station Qacha's Nek Garage Qacha's Nek
Boliba holdings Phamong, Mohales Hoek Mohale's Hoek
Q. City butchery Qalakheng, Mohales Hoek Mohale's Hoek
Simma Communication Mohale's hoek Mohale's Hoek
Holy City Oppoite Cash Build Mohale's Hoek
Majantja Supermaket Qalakheng Mohale's Hoek
Agro Pro Investments Mafeteng CBD, Mafeteng Mafeteng
Green City Four Square, Mfeteng Mafeteng
Easy Pay 2 Ha- Sehlabo, Mfeteng Mafeteng
F & L Holdings Matholeng, Mafeteng Mafeteng
Dawn Hair Next to Mafeteng Branch, Mafeteng Mafeteng
Lephola Farm Next to the Old Bus Stop Mafeteng
Mult Distributors Leboneng Opposite Build It Mafeteng
Lerato General Cafe Ha ntate Molise Mafeteng
Mohlakola Car Rentals Ha Motjoka, Berea Berea
TY Four Square Ha Mokhothu, Berea Berea
All in one services Ha Motjoka, Berea Berea
Allif Supermarket Ha Motseki, Berea Berea
Phokeng General Dealer Machoaboleng, Berea Berea
Makhoroana Tavern Ha Makhoarana,Berea Berea

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Unclaimed funds

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Report incident

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]


Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

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ATM security

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Card skimming

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Online fraud

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Shoulder surfing

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Identity theft

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Scams

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Close

Lost or stolen cards

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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SIM swap

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Malware

What is a Trojan?

A Trojan is a software program that claims to do something useful but is actually malicious. Some banking malware is referred to as banking Trojans.

What can a Trojan do?

Some of the more sophisticated Trojans are called man-in-the-browser Trojans. These Trojans once installed wait for the user to enter their Online Banking session.

Once this event occurs these Trojans use html injection (a special technique to add fields to the webpage) to request confidential information from users. For example, when the user logs in they may be prompted for an additional field such as a card number and PIN. However, this request is from the Trojan and not the bank, but the user is not aware of this.

More sophisticated Trojans of this nature can 'bank' while you bank, creating additional payments during your banking session and preventing you from seeing any of the activity in the browser.

What have you learnt?

Once again users are generally tricked into installing these Trojans.

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Remote access

It is the ability to get access to a computer or a network from a remote distance. The fraudsters use this method by accessing the computer and defrauding customers. Customers should never provide anyone with the ability to remotely access their devices.

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When online

Do

  • Always type in the full website address, starting with https://
  • Memorise your username and password, never write it down or share it with anyone, not even with a bank official.
  • Choose an unusual username and password that are hard to guess and change them often.
  • Make sure your username and password cannot be seen when you enter them (shoulder surfing).
  • Inform the bank should your cellphone number change so that your cellphone notification contact number is updated on its systems.
  • If reception on your cellphone is lost, check what the problem could be immediately as you could have been the victim of an illegal SIM swap on your number. If confirmed, notify your bank immediately.
  • Only make purchases with your card on reputable websites with addresses that starts with https:// and look for the lock image on the toolbar.
  • Install a spam blocker on your system. This will ensure that fraudsters find it difficult to send you phishing emails.

Don't

  • Do not access the bank's website via Google search as it might lead you to a spoofed site.
  • Do not use web links that are saved under your favorites.
  • Don't use internet cafes or unsecure terminals (hotels, conference centers, etc.) to do your banking.
  • Never open suspicious or unfamiliar emails or attachments as these often contain harmful programs.
  • Never allow any website of a merchant to save your personal and banking details.
  • When the option presents itself, always remember to select 'No'.

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SIM swap

You should:

  • Protect your personal, bank account and cellphone account information - also when you're online.
  • Immediately investigate when you notice that you are not receiving calls and messages.
  • Keep your phone switched on - otherwise you will not notice when your SIM card has been swapped.
  • Register for inContact so that you stay informed of all transactions on your account.

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Guard against identity theft

Examples of personal information

  • ID
  • Passport
  • Driver's license
  • Payslip
  • Municipal bill and merchant account statements
  • Bank statements

Below are guidelines to help protect yourself.

Do

  • Store personal and financial documentation safely.
  • When destroying personal information, either shred or burn it.
  • Pay attention to account cycles so that you can identify when communications intended for you, have not reached you.
  • Verify all requests for personal information.
  • Report stolen ID or driver's license.
  • Install firewall and antivirus software protection to prevent a computer virus sending out personal information from your computer.
  • Request that sensitive documents be sent via registered mail or door-to-door mail.

Don't

  • Don't carry unnecessary personal information in your wallet or purse.
  • Don't give out personal information on the phone, fax or on social media platforms.

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Online fraud

FNB will never ask you to access your online banking through a link in an email.

Example of online fraud

Your PC is hacked or spy/malware is loaded onto your PC. Your key strokes are then monitored, including your password. This usually occurs after you have download software onto your PC from an unsecure website.

Below are guidelines you can use to protect yourself when using online banking and the internet.

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SIM swap

A SIM swap is the process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card.

Fraudsters perform a SIM swap of customers' cellphone numbers to obtain the One Time PIN (OTP) notification or any other notifications they could use to their advantage to defraud customers.

Below are guidelines to help protect yourself.

Digital fraud

Understanding digital fraud

Find out more about the types of digital fraud and how to guard yourself against fraudsters.

Identity theft

Protect your identity

Identity theft occurs when your ID or passport is stolen or when a false ID is created with your personal information through phishing or from social media sites. The aim is to get credit or loans using your information and pretending to be you.

Online fraud

Preventing online fraud

FNB will never ask you to access your online banking through a link in an email.

SIM swap

Identifying SIM swaps

A SIM swap is the process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card.

First National Bank of Lesotho Limited - A Subsidiary of FirstRand EMA Holdings Limited and a
member of the FirstRand group of Companies. An authorised Financial Services Provider. Reg No: 2008/729.

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