Find an ATM


For your convenience, there are FNB ATMs available at the following locations:

  • Key Filling Station - Excel Garage
  • Bafokeng Filling Station
  • Benson Butchery
  • Bus Stop
  • Dion Fnb Atm
  • Gateway Filling Station
  • Metcash Complex
  • Modise Off-sales
  • Pioneer Shopping Centre
  • Scooters Maseru Fnb Atm
  • Sefika Complex
  • Thetsane Filling Station
  • Usave Hatsolo
  • Express Foods Maputsoe
  • Hlotse Excel Garage
  • Shoprite Building Hlotse
  • Total Garage Maputsoe
  • TY Thabo's Fruits and Veg
  • Kayce's Restaurant
  • LCS Mafeteng
  • LCS Mohales Hoek
  • Mohales Hoek Exel Garage
  • Morija Excel Garage
  • Butha Buthe Branch
  • Kingsway Branch
  • DLM Complex
  • Maseru Mall
  • Masianokeng Total Garage
  • Pioneer Mall Parking Fnb Atm
  • Sefika Complex
  • TY Excel Garage
  • Village-Walk Mall
  • Lower Moyeni Store
  • Mafeteng Branch
  • Fnb Lesotho Maputsoe
  • Maputsoe Branch
  • Maseru Branch
  • Pioneer Mall Branch
  • TY Branch
  • Hlotse Branch

Find a branch


FNB Lesotho Limited branches can be found at the following locations:

Pioneer Branch

Shop UG33
Pioneer Mall
Corner Mpilo and Pioneer Rd
Maseru

Maseru Branch

Shop 4, LNDC Building
Kingsway Road
Maseru
Lesotho
100

Maputsoe Branch

Crystal Packers Building
Sir Seretse Khama Road
Maputsoe
Lesotho
350

Kingsway Branch

Star Lion Building
Corner Kingsway and Parliament Road
Maseru
Lesotho
100

Butha-Buthe Branch

Shop 2 and 3
Muslim Congregation Building
Sechele Street
Butha-Buthe
Lesotho

Mafeteng Branch

High-way Complex Building
Corner Mafeteng Hotel Road
Plot 06472-518

TY Branch

Moshoeshoe Road
Teyateyaneng
Berea

Hlotse Branch

Shop No. B1 & B2
Nolans Complex
Lisemeng 1
Main Road
Hlotse Lesotho

Mokhotlong Branch

Alliance Building
Plot # 50274
Main Road
Mokhotlong
Lesotho ATM & ADT

Cash Plus Agents


Deposit and withdraw cash conveniently at any FNB Cash Plus agent listed below instead of queuing at branches or ATMs. All you need is an FNB account and be registered for Cellphone Banking. Additional Cash Plus services include airtime and electricity purchases.



Maseru


Tummy General

Qoaling, Maseru

Two brothers Projects & Investments

BNP Centre, Maseru

MRK Boutique

LNDC, Maseru

Frontline Motors

Next to CBL, Maseru

Mellow Snack bar

Cathedral area, Maseru

Immaculate Suppliers

Medcash Building, Maseru

HMS Farmtech

Ha- Hoohlo, Maseru

Pesi General Dealer

Ha Abia, Maseru

Burdes clothing and footwear

NRH Mall, Maseru

Pally' Beauty

QC-Point, Maseru

Mes technology

Jackpot building, Maseru

Yona Yethu Tavern

Marabeng, Maseru

Roadside Tavern

Morija, Maseru

Thethe's kiosk

Maseru Mall, Maseru

Capita floring

Tradorette, Maseru

Katleho General Dealer

Sekamaneng, Maseru

Sima Communications

Maseru Mall, Maseru

Smith Off Sales

Lekhaloaneng, Maseru

Mabotse General

Qoaling, Maseru

GM Shopping

Motimposo, Maseru

Phethy Off Sales

Ha Leqele, Maseru

Afri Solutions

Kubetsoana, Maseru

Shololo General

Naleli, Maseru

Somies Boutique

NRH, Maseru

Shoebox

Hillsview, Maseru

One C all Pharmacy

Ha Mabate, Maseru

Ether Pharmacy

Tradorette, Maseru

Max Bulk Resellers

Sea- Point, Maseru

KTA Off Sales

Khubetsoana, Maseru

L-Mac Pharmacy

Khubetsoana, Maseru

Mantsopa Herbalist

Ha Pita, Maseru

Lecholi Foods

Khubetsoana, Maseru

Lecholi

Ha Tsolo, Maseru

Naledi Mini Market

Naleli Pela Ha Rasta, Maseru

Solution Pharmaceutical

Borokhoaneng, Maseru

Sime Communication

Pitso Ground

Advance Locksmith

Pioneer Mall

Bright Light

Qoaling Ha Machabachaba

Tumy General

Qoaling Ha Machabachaba

Zeecom Mobile and Computers

Victoria Hotel Building

Bochabela General Cafe

Bochabela Khubetsoana

Pioneer Auto Service

Pioneer Garage

KT Business Solution

Masianokeng

Sima Communications

Pitso Ground

Calabash Catering

Mookoli

Calabash Offsales

Mookoli

Modise Logistics

Ha modise

Dion

Borokhoaneng

Falimehang General Cafe

Ha Lesia

One Price Enterprise

Cathedral Area

Lehloa Petroleum

Thetsane Garage

Bafokeng Filling Station

Ha Matala Garage

IFQ

Pioneer Mall

Seal Technology

Ha Thetsane

TY


Golden Pot Catering

Ha Mokhothu

Kome Careting

Next to TY Branch

Leribe


Whispers Tavern

Peka, Leribe

Tsoelang Pele

Peka, Leribe

Molakolako Tavern

Peka, Leribe

Two Sisters

Ha Maqele, Leribe

Ha Seotsanyane

Hlotse, Leribe

Leribe Highway

Lisemeng, Leribe

Makabelane Tavern

Tabola- Peka, Leribe

Makabelane Tavern

Peka, Leribe

Precious of Africa

Maputsoe, Leribe

Liba's Factory

Lisemeng, Leribe

Payrite

Maputsoe, Leribe

Showery Year .co

Maputsoe, Leribe

Bkoena General

Peka, Leribe

All in one Mini Market

Hlotse, Leribe

Whispers Tavern

Peka, Leribe

Tsoelang Pele

Peka, Leribe

Molakolako Tavern

Peka, Leribe

Two Sisters

Ha Maqele, Leribe

Ha Seotsanyana

Hlotse Filling Station

Nortern Giants

Maputsoe Filling Station

Hongcai Shopper

Next to Maputsoe Branch

London Take Away

Pitseng

Ha Seotsanyane

Ha Nyenye Filling Station

Machabeng General Cafe

Matukeng

Butha-Bothe


Phoenix Holdings

Butha Bothe reserve, Butha, Buthe

LKL Investments

Traffic circle. Butha- Buthe

Pally Jane

Butha Bothe reserve, Butha, Buthe

Aabian Electronics

Likila Complex, Butha- Buthe

Baba Enterprise

Opposite Cash Build

Maqdum Enterprises

Old Bus Stop

Shoppers Rite Mini-Market

Marekeng

Real Tech

Excel Garage

Thabelo Enterprise

Near Mokhotlong Bus-Stop

Mokhotlong


Gandhi and Babudi Sons Enterprise

Makholokoe, Mokhotlong

Sima Communication

Mokhotlong

Khutlisi GeneralL

Makhoaba

Maluba-luba General

Mapolaneng

Bay Fruits and Veg

Mapolaneng

Ntja Mokoatle Trading

Ntja Mokoatle

Thaba-Tseka


MS Suppliers

Thabong, Thaba, Tseka

MalibaFarm Feed

Phomolong, Thaba -Tseka

Machabeng Catering

Mantsonyane, Thaba- Tseka

808 Public Bar

Thaba Tseka

Mamosiane Catering

Ha Mme Mamosiane

JJ Brick Works

Mantsonyane

Nanabolela General Cafe

Mantsonyane

Quthing


Seotloaneng Public Bar

Upper Moyeni, Quthing

Moments Café

Upper Moyeni, Quthing

Ha Thato

Upper Moyeni, Quthing

Sima Communication

Upper Moyeni, Quthing

Rolling Wheel

Mphaki

Mitchell Trading

Quthing

Qacha's Nek


Simma Communications

Qacha's Nek Reserve, Qacha

SPU Building, Qacha

Kedis Phamarcy

Qacha's Nek Reserve, Qacha

Qacha's Nek Filling Station

Qacha's Nek Garage

Mohale's Hoek


Boliba holdings

Phamong, Mohales Hoek

Q. City butchery

Qalakheng, Mohales Hoek

Simma Communication

Mohale's hoek

Holy City

Oppoite Cash Build

Majantja Supermaket

Qalakheng

Mafeteng


Agro Pro Investments

Mafeteng CBD, Mafeteng

Green City

Four Square, Mfeteng

Easy Pay 2

Ha- Sehlabo, Mfeteng

F & L Holdings

Matholeng, Mafeteng

Dawn Hair

Next to Mafeteng Branch, Mafeteng

Lephola Farm

Next to the Old Bus Stop

Mult Distributors

Leboneng Opposite Build It

Lerato General Cafe

Ha ntate Molise

Berea


Mohlakola Car Rentals

Ha Motjoka, Berea

TY Four Square

Ha Mokhothu, Berea

All in one services

Ha Motjoka, Berea

Allif Supermarket

Ha Motseki, Berea

Phokeng General Dealer

Machoaboleng, Berea

Makhoroana Tavern

Ha Makhoarana,Berea

Report incident


Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]


Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

ATM security


Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Card skimming


Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Online fraud


Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Shoulder surfing


Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Identity theft


Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Scams


Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Lost or stolen cards


Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

SIM swap


Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475


Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Malware


What is a Trojan?

A Trojan is a software program that claims to do something useful but is actually malicious. Some banking malware is referred to as banking Trojans.

What can a Trojan do?

Some of the more sophisticated Trojans are called man-in-the-browser Trojans. These Trojans once installed wait for the user to enter their Online Banking session.

Once this event occurs these Trojans use html injection (a special technique to add fields to the webpage) to request confidential information from users. For example, when the user logs in they may be prompted for an additional field such as a card number and PIN. However, this request is from the Trojan and not the bank, but the user is not aware of this.

More sophisticated Trojans of this nature can 'bank' while you bank, creating additional payments during your banking session and preventing you from seeing any of the activity in the browser.

What have you learnt?

Once again users are generally tricked into installing these Trojans.

Remote access


It is the ability to get access to a computer or a network from a remote distance. The fraudsters use this method by accessing the computer and defrauding customers. Customers should never provide anyone with the ability to remotely access their devices.

When online


Do

  • Always type in the full website address, starting with https://
  • Memorise your username and password, never write it down or share it with anyone, not even with a bank official.
  • Choose an unusual username and password that are hard to guess and change them often.
  • Make sure your username and password cannot be seen when you enter them (shoulder surfing).
  • Inform the bank should your cellphone number change so that your cellphone notification contact number is updated on its systems.
  • If reception on your cellphone is lost, check what the problem could be immediately as you could have been the victim of an illegal SIM swap on your number. If confirmed, notify your bank immediately.
  • Only make purchases with your card on reputable websites with addresses that starts with https:// and look for the lock image on the toolbar.
  • Install a spam blocker on your system. This will ensure that fraudsters find it difficult to send you phishing emails.

Don't

  • Do not access the bank's website via Google search as it might lead you to a spoofed site.
  • Do not use web links that are saved under your favorites.
  • Don't use internet cafes or unsecure terminals (hotels, conference centers, etc.) to do your banking.
  • Never open suspicious or unfamiliar emails or attachments as these often contain harmful programs.
  • Never allow any website of a merchant to save your personal and banking details.
  • When the option presents itself, always remember to select 'No'.

SIM swap


You should:

  • Protect your personal, bank account and cellphone account information - also when you're online.
  • Immediately investigate when you notice that you are not receiving calls and messages.
  • Keep your phone switched on - otherwise you will not notice when your SIM card has been swapped.
  • Register for inContact so that you stay informed of all transactions on your account.

Guard against identity theft


Examples of personal information

  • ID
  • Passport
  • Driver's license
  • Payslip
  • Municipal bill and merchant account statements
  • Bank statements

Below are guidelines to help protect yourself.

Do

  • Store personal and financial documentation safely.
  • When destroying personal information, either shred or burn it.
  • Pay attention to account cycles so that you can identify when communications intended for you, have not reached you.
  • Verify all requests for personal information.
  • Report stolen ID or driver's license.
  • Install firewall and antivirus software protection to prevent a computer virus sending out personal information from your computer.
  • Request that sensitive documents be sent via registered mail or door-to-door mail.

Don't

  • Don't carry unnecessary personal information in your wallet or purse.
  • Don't give out personal information on the phone, fax or on social media platforms.

Online fraud


FNB will never ask you to access your online banking through a link in an email.

Example of online fraud

Your PC is hacked or spy/malware is loaded onto your PC. Your key strokes are then monitored, including your password. This usually occurs after you have download software onto your PC from an unsecure website.

Below are guidelines you can use to protect yourself when using online banking and the internet.

SIM swap


A SIM swap is the process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card.

Fraudsters perform a SIM swap of customers' cellphone numbers to obtain the One Time PIN (OTP) notification or any other notifications they could use to their advantage to defraud customers.

Below are guidelines to help protect yourself.

Digital fraud


Understanding digital fraud


Find out more about the types of digital fraud and how to guard yourself against fraudsters.

Identity theft


Protect your identity

Identity theft occurs when your ID or passport is stolen or when a false ID is created with your personal information through phishing or from social media sites. The aim is to get credit or loans using your information and pretending to be you.

Online fraud


Preventing online fraud


FNB will never ask you to access your online banking through a link in an email.

SIM swap


Identifying SIM swaps


A SIM swap is the process of replacing your existing SIM card with a new SIM card moving your existing cellphone number to the new SIM card.