Scams

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Find an ATM

For your convenience, there are FNB ATMs available at the following locations:

Key Filling Station - Excel Garage
Bafokeng Filling Station
Benson Butchery
Bus Stop
Dion Fnb Atm
Gateway Filling Station
Metcash Complex
Modise Off-sales
Pioneer Shopping Centre
Scooters Maseru Fnb Atm
Sefika Complex
Thetsane Filling Station
Usave Hatsolo
Express Foods Maputsoe
Hlotse Excel Garage
Shoprite Building Hlotse
Total Garage Maputsoe
TY Thabo's Fruits and Veg
Kayce's Restaurant
LCS Mafeteng
LCS Mohales Hoek
Mohales Hoek Exel Garage
Morija Excel Garage
Butha Buthe Branch
Kingsway Branch
DLM Complex
Maseru Mall
Masianokeng Total Garage
Pioneer Mall Parking Fnb Atm
Sefika Complex
TY Excel Garage
Village-Walk Mall
Lower Moyeni Store
Mafeteng Branch
Fnb Lesotho Maputsoe
Maputsoe Branch
Maseru Branch
Pioneer Mall Branch
TY Branch
Hlotse Branch

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Find a branch

FNB Lesotho Limited branches can be found at the following locations:

Pioneer Branch

Shop UG33
Pioneer Mall
Corner Mpilo and Pioneer Rd
Maseru

Maputsoe Branch

Crystal Packers Building
Sir Seretse Khama Road
Maputsoe
Lesotho
350

Kingsway Branch

Star Lion Building
Corner Kingsway and Parliament Road
Maseru
Lesotho
100

Butha-Buthe Branch

Shop 2 and 3
Muslim Congregation Building
Sechele Street
Butha-Buthe
Lesotho

Mafeteng Branch

High-way Complex Building
Corner Mafeteng Hotel Road
Plot 06472-518

TY Branch

Moshoeshoe Road
Teyateyaneng
Berea

Hlotse Branch

Shop No. B1 & B2
Nolans Complex
Lisemeng 1
Main Road
Hlotse Lesotho

Mokhotlong Branch

Alliance Building
Plot # 50274
Main Road
Mokhotlong
Lesotho ATM & ADT

Masianokeng Branch

Masianokeng Lifestyle Centre
Masianokeng Urban Area,
Maseru 100,
Lesotho

Maseru Mall Branch

Racecourse Mall PTY LTD T/A MASERU MALL,
cnr KOFI ANNAN and POPE JOHN, PAUL DRIVE,
Maseru 100,
Lesotho

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Cash Plus Agents

Deposit and withdraw cash conveniently at any FNB Cash Plus agent listed below instead of queuing at branches or ATMs. All you need is an FNB account and be registered for Cellphone Banking. Additional Cash Plus services include airtime and electricity purchases.

Agent	Region	Community
Tummy General	Qoaling, Maseru	Maseru
Two brothers Projects & Investments	BNP Centre, Maseru	Maseru
MRK Boutique	LNDC, Maseru	Maseru
Frontline Motors	Next to CBL, Maseru	Maseru
Mellow Snack bar	Cathedral area, Maseru	Maseru
Immaculate Suppliers	Medcash Building, Maseru	Maseru
HMS Farmtech	Ha- Hoohlo, Maseru	Maseru
Pesi General Dealer	Ha Abia, Maseru	Maseru
Burdes clothing and footwear	NRH Mall, Maseru	Maseru
Pally' Beauty	QC-Point, Maseru	Maseru
Mes technology	Jackpot building, Maseru	Maseru
Yona Yethu Tavern	Marabeng, Maseru	Maseru
Roadside Tavern	Morija, Maseru	Maseru
Thethe's kiosk	Maseru Mall, Maseru	Maseru
Capita floring	Tradorette, Maseru	Maseru
Katleho General Dealer	Sekamaneng, Maseru	Maseru
Sima Communications	Maseru Mall, Maseru	Maseru
Smith Off Sales	Lekhaloaneng, Maseru	Maseru
Mabotse General	Qoaling, Maseru	Maseru
GM Shopping	Motimposo, Maseru	Maseru
Phethy Off Sales	Ha Leqele, Maseru	Maseru
Afri Solutions	Kubetsoana, Maseru	Maseru
Shololo General	Naleli, Maseru	Maseru
Somies Boutique	NRH, Maseru	Maseru
Shoebox	Hillsview, Maseru	Maseru
One C all Pharmacy	Ha Mabate, Maseru	Maseru
Ether Pharmacy	Tradorette, Maseru	Maseru
Max Bulk Resellers	Sea- Point, Maseru	Maseru
KTA Off Sales	Khubetsoana, Maseru	Maseru
L-Mac Pharmacy	Khubetsoana, Maseru	Maseru
Mantsopa Herbalist	Ha Pita, Maseru	Maseru
Lecholi Foods	Khubetsoana, Maseru	Maseru
Lecholi	Ha Tsolo, Maseru	Maseru
Naledi Mini Market	Naleli Pela Ha Rasta, Maseru	Maseru
Solution Pharmaceutical	Borokhoaneng, Maseru	Maseru
Sime Communication	Pitso Ground	Maseru
Advance Locksmith	Pioneer Mall	Maseru
Bright Light	Qoaling Ha Machabachaba	Maseru
Tumy General	Qoaling Ha Machabachaba	Maseru
Zeecom Mobile and Computers	Victoria Hotel Building	Maseru
Bochabela General Cafe	Bochabela Khubetsoana	Maseru
Pioneer Auto Service	Pioneer Garage	Maseru
KT Business Solution	Masianokeng	Maseru
Sima Communications	Pitso Ground	Maseru
Calabash Catering	Mookoli	Maseru
Calabash Offsales	Mookoli	Maseru
Modise Logistics	Ha modise	Maseru
Dion	Borokhoaneng	Maseru
Falimehang General Cafe	Ha Lesia	Maseru
One Price Enterprise	Cathedral Area	Maseru
Lehloa Petroleum	Thetsane Garage	Maseru
Bafokeng Filling Station	Ha Matala Garage	Maseru
IFQ	Pioneer Mall	Maseru
Seal Technology	Ha Thetsane	Maseru
Golden Pot Catering	Ha Mokhothu, TY	TY
Kome Careting	Next to TY Branch, TY	TY
Whispers Tavern	Peka, Leribe	Leribe
Tsoelang Pele	Peka, Leribe	Leribe
Molakolako Tavern	Peka, Leribe	Leribe
Two Sisters	Ha Maqele, Leribe	Leribe
Ha Seotsanyane	Hlotse, Leribe	Leribe
Leribe Highway	Lisemeng, Leribe	Leribe
Makabelane Tavern	Tabola- Peka, Leribe	Leribe
Makabelane Tavern	Peka, Leribe	Leribe
Precious of Africa	Maputsoe, Leribe	Leribe
Kome Careting	Next to TY Branch	Leribe
Liba's Factory	Lisemeng, Leribe	Leribe
Payrite	Maputsoe, Leribe	Leribe
Showery Year .co	Maputsoe, Leribe	Leribe
Bkoena General	Peka, Leribe	Leribe
All in one Mini Market	Hlotse, Leribe	Leribe
Whispers Tavern	Peka, Leribe	Leribe
Tsoelang Pele	Peka, Leribe	Leribe
Molakolako Tavern	Peka, Leribe	Leribe
Two Sisters	Ha Maqele, Leribe	Leribe
Ha Seotsanyana	Hlotse Filling Station	Leribe
Nortern Giants	Maputsoe Filling Station	Leribe
Hongcai Shopper	Next to Maputsoe Branch	Leribe
London Take Away	Pitseng	Leribe
Ha Seotsanyane	Ha Nyenye Filling Station	Leribe
Machabeng General Cafe	Matukeng	Leribe
Phoenix Holdings	Butha Bothe reserve, Butha, Buthe	Butha-Bothe
LKL Investments	Traffic circle. Butha- Buthe	Butha-Bothe
Pally Jane	Butha Bothe reserve, Butha, Buthe	Butha-Bothe
Aabian Electronics	Likila Complex, Butha- Buthe	Butha-Bothe
Baba Enterprise	Opposite Cash Build	Butha-Bothe
Maqdum Enterprises	Old Bus Stop	Butha-Bothe
Shoppers Rite Mini-Market	Marekeng	Butha-Bothe
Real Tech	Excel Garage	Butha-Bothe
Thabelo Enterprise	Near Mokhotlong Bus-Stop	Butha-Bothe
Gandhi and Babudi Sons Enterprise	Makholokoe, Mokhotlong	Mokhotlong
Sima Communication	Mokhotlong	Mokhotlong
Khutlisi General	Makhoaba	Mokhotlong
Maluba-luba General	Mapolaneng	Mokhotlong
Bay Fruits and Veg	Mapolaneng	Mokhotlong
Ntja Mokoatle Trading	Ntja Mokoatle	Mokhotlong
MS Suppliers	Thabong, Thaba, Tseka	Thaba-Tseka
MalibaFarm Feed	Phomolong, Thaba -Tseka	Thaba-Tseka
Machabeng Catering	Mantsonyane, Thaba- Tseka	Thaba-Tseka
808 Public Bar	Thaba Tseka	Thaba-Tseka
Mamosiane Catering	Ha Mme Mamosiane	Thaba-Tseka
JJ Brick Works	Mantsonyane	Thaba-Tseka
Nanabolela General Cafe	Mantsonyane	Thaba-Tseka
Seotloaneng Public Bar	Upper Moyeni, Quthing	Quthing
Moments Café	Upper Moyeni, Quthing	Quthing
Ha Thato	Upper Moyeni, Quthing	Quthing
Sima Communication	Upper Moyeni, Quthing	Quthing
Rolling Wheel	Mphaki	Quthing
Mitchell Trading	Quthing	Quthing
Simma Communications	Qacha's Nek Reserve, Qacha, SPU Building, Qacha	Qacha's Nek
Kedis Phamarcy	Qacha's Nek Reserve, Qacha	Qacha's Nek
Qacha's Nek Filling Station	Qacha's Nek Garage	Qacha's Nek
Boliba holdings	Phamong, Mohales Hoek	Mohale's Hoek
Q. City butchery	Qalakheng, Mohales Hoek	Mohale's Hoek
Simma Communication	Mohale's hoek	Mohale's Hoek
Holy City	Oppoite Cash Build	Mohale's Hoek
Majantja Supermaket	Qalakheng	Mohale's Hoek
Agro Pro Investments	Mafeteng CBD, Mafeteng	Mafeteng
Green City	Four Square, Mfeteng	Mafeteng
Easy Pay 2	Ha- Sehlabo, Mfeteng	Mafeteng
F & L Holdings	Matholeng, Mafeteng	Mafeteng
Dawn Hair	Next to Mafeteng Branch, Mafeteng	Mafeteng
Lephola Farm	Next to the Old Bus Stop	Mafeteng
Mult Distributors	Leboneng Opposite Build It	Mafeteng
Lerato General Cafe	Ha ntate Molise	Mafeteng
Mohlakola Car Rentals	Ha Motjoka, Berea	Berea
TY Four Square	Ha Mokhothu, Berea	Berea
All in one services	Ha Motjoka, Berea	Berea
Allif Supermarket	Ha Motseki, Berea	Berea
Phokeng General Dealer	Machoaboleng, Berea	Berea
Makhoroana Tavern	Ha Makhoarana,Berea	Berea

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Unclaimed funds

Unclaimed funds 2020 Unclaimed funds 2021 Unclaimed funds 2022 Unclaimed funds 2023 Unclaimed funds 2024 Unclaimed funds 2025

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Report incident

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475

Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

Other important numbers

ATM security

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475

Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Card skimming

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475

Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Online fraud

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475

Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Shoulder surfing

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475

Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Identity theft

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475

Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Scams

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475

Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Lost or stolen cards

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475

Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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SIM swap

Contact details

Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475

Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]

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Guard against scams

It could be a scam if...

The communication sounds too good to be true usually sent via email, SMS, letter or fax.
The communication is threatening i.e "if you do not act now your account will be frozen, closed or you will be liable for a fine"
You are promised large sums of money for little or no effort on your part.
You are requested to provide money upfront as a processing/administration fee.
You are requested to confirm personal information, account numbers, passwords etc. via a link in an email.
The request usually contains a very quick deadline.
You don't know the person who has sent the communication.
The sender at times requests confidentiality.
Payments are often requested to be made by moneygram.
Email addresses of valid companies are slightly modified e.g. missing a letter or domains are different e.g. .co.za vs .com

Below are guidelines to help protect yourself

Do

Forward a of copy scam emails to the internet service provider of where the email originated from e.g. report@yahoo.com
Be cautious of company names with web based email addresses e.g. junkmail@yahoo.com, @hotmail.com, @gmail.com, @ymail.com

Don't

Don't reply to scam texts or emails.
Don't make refunds without first verifying with the bank that the deposit that has been made into your account is
Don't give potential buyers/sellers money for anything else except for the item that interests you.
Don't expect to be selected as a winner if you haven't participated in the lottery or other competitions.

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Phishing scams

What is a phishing attack?

This is a form of fraud where criminals attempt to access your confidential information. This is done either by an email request for information or by luring you to a fake website.

What does a phishing attack look like?

Often the emails indicate you have:

Been a victim of fraud and need to login urgently.

Received money into your account that needs to be confirmed.

Done something that will result in your account being suspended unless you login.

Violated terms and conditions and need to login.

Received a payment that needs to be confirmed.

What have you learnt?

In all instances, the fraudster would pretend to be from a legitimate company (for example the bank), and would ask you to disclose confidential financial and personal information, e.g. passwords, credit card account numbers and ID numbers.

FNB would never ask for sensitive information via email.

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Vishing scams (phishing via voice)

This is phishing, but instead of being lured to a fake website via an email, you receive a call where the individual pretends to be from the bank and gets you to disclose personal information such as your username, password and PIN. Never do this regardless of the information they may already have about you.

FNB would never ask for sensitive information via telephone or any other channels.

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Smishing scams (phishing via SMS)

This is phishing through the use of a SMS, whereby you are encouraged to disclose personal information by means of an SMS you receive. In the SMS the fraudster makes it look as though it comes from the bank.

FNB would never ask for your login details (i.e. username and password) via mail, SMS, telephone or any other channels.

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419 scam

Advance Fee Fraud (419 scams)

In this scam you generally receive an email promising you money (via inheritance, lotto winning, etc.) or a request to utilise your account for all sorts of reasons.

What makes this advance fee notification fraudulent is that to 'receive' your money or cut of the money you will be requested to pay an upfront fee to assist with the movement of the money. All sorts of reasons are given for the fee, e.g. exchange control fees, customs duty fees, bank charges, etc.

Once you make this advance fee payment they either cease communication with you or convince you to make an additional advance fee payment.

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Fake payment confirmation

Fake payment confirmations

This is a common scam where you receive a fake payment confirmation from the 'bank' with the intention for you to release goods to the fraudster.

It is important to use the verify payments facility that FNB offers to verify an FNB payment confirmation. Alternatively, contact the bank to verify a payment.

Beware of cheque deposits into your account that have not been cleared.

Note that transfers from other banks can take up to 48 hours to reflect in your account. Only release goods, etc. once the payments reflect in your account.

The verify payments functionality is found on the FNB website homepage, next to Forgot Username or Password.

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The refund scam

The refund scam

In this scam you receive money into your account from a 'client' which is often an overpayment. You are then requested to return the funds or overpayment into another account.

Be wary before attempting to return the funds.

Ask yourself

Do you know the supposed person requesting this?
Are you sure the payment is not a cheque deposit?
Can you phone the requestor on a predetermined number to confirm the request?

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Change of Banking Details scam

This scam is rife. You receive an email/fax/letter that pretends to come from one of your suppliers asking you to update your banking details. Beware of this even if it is on the supplier's letterhead.

Contact your supplier on the number that you already have for them and not the one on the fraudulent letter. Speak to someone you know at the supplier to confirm the change in banking details.

Use the Account Owner Verification option on Online Banking Enterprise™ (see below) to validate the details of the person or business you are trying to pay.

How to verify account

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Verify Account Owner

What this is

You can verify an account owner against an account number to confirm that the account you are intending to pay money to belongs to the person/entity you wish to pay. This will help you eliminate the risk of paying an incorrect or fraudulent recipient.

You can verify an individual account holder as well as entities/companies.

All you need is the account number, name and ID number of the individual, or the account number, business name and registration number of the business.

Where to find 'Verify Account Owner'

When logged in to your banking profile, use the top right arrow to scroll to 'Insight360'. Next, select 'Reports Menu' on the left-hand side of your screen and then 'Verify Account Owner'.

OR

While capturing a recipient /payment:

Select 'Recipients', then 'Maintain Folder' and then 'Add' and 'Create Recipient'.

You can verify single or multiple accounts.

Verifying a single account

You can verify a single account in real time, with an almost immediate response. Single real-time verifications are only offered when verifying accounts held at FNB, ABSA, Nedbank, Standard Bank, Capitec Bank and Mercantile.

Verifying multiple accounts

You can verify more than one account at a time. This service is applicable to most banks, with a response within 2 hours.

Import a batch of account verification items

This option is predominantly used by larger clients to import a batch of accounts to be verified all at once, with a response within 2 hours.

Use the predetermined .CSV format or our proprietary ACB (Bankserv - fixed file length) file to import account verifications in bulk.

You have the option to receive feedback on the account verification submission through a report sent to your Online Banking Enterprise™ Inbox, or directly to your designated email address.

As an added value we can notify you via SMS or email once the account verification response file has been received.

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Other scams

Change of banking details scam

Classified scams
Holiday scams
Dating and Romance scams
Technical support scams

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Phishing and Vishing scams

Phishing scams

Vishing scams

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Smishing and 419 scams

Smishing scams

419 scams

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Fake payment confirmation and Refund scams

Fake payment confirmation

The refund scam

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Change your banking details and Other scams

Change of banking details scam

Other scams

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Smishing scams (phishing via SMS)

419 scam

Fake payment confirmation

The refund scam

Change of Banking Details scam

Verify Account Owner

Other scams

Phishing and Vishing scams

Smishing and 419 scams

Fake payment confirmation and Refund scams

Change your banking details and Other scams

Scamming 101

Types of scams

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