For your convenience, there are FNB ATMs available at the following locations:
FNB Lesotho Limited branches can be found at the following locations:
Pioneer Branch
Shop UG33
Pioneer Mall
Corner Mpilo and Pioneer Rd
Maseru
Maseru Branch
Shop 4, LNDC Building
Kingsway Road
Maseru
Lesotho
100
Maputsoe Branch
Crystal Packers Building
Sir Seretse Khama Road
Maputsoe
Lesotho
350
Kingsway Branch
Star Lion Building
Corner Kingsway and Parliament Road
Maseru
Lesotho
100
Butha-Buthe Branch
Shop 2 and 3
Muslim Congregation Building
Sechele Street
Butha-Buthe
Lesotho
Mafeteng Branch
High-way Complex Building
Corner Mafeteng Hotel Road
Plot 06472-518
TY Branch
Moshoeshoe Road
Teyateyaneng
Berea
Hlotse Branch
Shop No. B1 & B2
Nolans Complex
Lisemeng 1
Main Road
Hlotse Lesotho
Mokhotlong Branch
Alliance Building
Plot # 50274
Main Road
Mokhotlong
Lesotho ATM & ADT
Deposit and withdraw cash conveniently at any FNB Cash Plus agent listed below instead of queuing at branches or ATMs. All you need is an FNB account and be registered for Cellphone Banking. Additional Cash Plus services include airtime and electricity purchases.
Tummy General
Qoaling, Maseru
Two brothers Projects & Investments
BNP Centre, Maseru
MRK Boutique
LNDC, Maseru
Frontline Motors
Next to CBL, Maseru
Mellow Snack bar
Cathedral area, Maseru
Immaculate Suppliers
Medcash Building, Maseru
HMS Farmtech
Ha- Hoohlo, Maseru
Pesi General Dealer
Ha Abia, Maseru
Burdes clothing and footwear
NRH Mall, Maseru
Pally' Beauty
QC-Point, Maseru
Mes technology
Jackpot building, Maseru
Yona Yethu Tavern
Marabeng, Maseru
Roadside Tavern
Morija, Maseru
Thethe's kiosk
Maseru Mall, Maseru
Capita floring
Tradorette, Maseru
Katleho General Dealer
Sekamaneng, Maseru
Sima Communications
Maseru Mall, Maseru
Smith Off Sales
Lekhaloaneng, Maseru
Mabotse General
Qoaling, Maseru
GM Shopping
Motimposo, Maseru
Phethy Off Sales
Ha Leqele, Maseru
Afri Solutions
Kubetsoana, Maseru
Shololo General
Naleli, Maseru
Somies Boutique
NRH, Maseru
Shoebox
Hillsview, Maseru
One C all Pharmacy
Ha Mabate, Maseru
Ether Pharmacy
Tradorette, Maseru
Max Bulk Resellers
Sea- Point, Maseru
KTA Off Sales
Khubetsoana, Maseru
L-Mac Pharmacy
Khubetsoana, Maseru
Mantsopa Herbalist
Ha Pita, Maseru
Lecholi Foods
Khubetsoana, Maseru
Lecholi
Ha Tsolo, Maseru
Naledi Mini Market
Naleli Pela Ha Rasta, Maseru
Solution Pharmaceutical
Borokhoaneng, Maseru
Sime Communication
Pitso Ground
Advance Locksmith
Pioneer Mall
Bright Light
Qoaling Ha Machabachaba
Tumy General
Qoaling Ha Machabachaba
Zeecom Mobile and Computers
Victoria Hotel Building
Bochabela General Cafe
Bochabela Khubetsoana
Pioneer Auto Service
Pioneer Garage
KT Business Solution
Masianokeng
Sima Communications
Pitso Ground
Calabash Catering
Mookoli
Calabash Offsales
Mookoli
Modise Logistics
Ha modise
Dion
Borokhoaneng
Falimehang General Cafe
Ha Lesia
One Price Enterprise
Cathedral Area
Lehloa Petroleum
Thetsane Garage
Bafokeng Filling Station
Ha Matala Garage
IFQ
Pioneer Mall
Seal Technology
Ha Thetsane
Golden Pot Catering
Ha Mokhothu
Kome Careting
Next to TY Branch
Whispers Tavern
Peka, Leribe
Tsoelang Pele
Peka, Leribe
Molakolako Tavern
Peka, Leribe
Two Sisters
Ha Maqele, Leribe
Ha Seotsanyane
Hlotse, Leribe
Leribe Highway
Lisemeng, Leribe
Makabelane Tavern
Tabola- Peka, Leribe
Makabelane Tavern
Peka, Leribe
Precious of Africa
Maputsoe, Leribe
Liba's Factory
Lisemeng, Leribe
Payrite
Maputsoe, Leribe
Showery Year .co
Maputsoe, Leribe
Bkoena General
Peka, Leribe
All in one Mini Market
Hlotse, Leribe
Whispers Tavern
Peka, Leribe
Tsoelang Pele
Peka, Leribe
Molakolako Tavern
Peka, Leribe
Two Sisters
Ha Maqele, Leribe
Ha Seotsanyana
Hlotse Filling Station
Nortern Giants
Maputsoe Filling Station
Hongcai Shopper
Next to Maputsoe Branch
London Take Away
Pitseng
Ha Seotsanyane
Ha Nyenye Filling Station
Machabeng General Cafe
Matukeng
Phoenix Holdings
Butha Bothe reserve, Butha, Buthe
LKL Investments
Traffic circle. Butha- Buthe
Pally Jane
Butha Bothe reserve, Butha, Buthe
Aabian Electronics
Likila Complex, Butha- Buthe
Baba Enterprise
Opposite Cash Build
Maqdum Enterprises
Old Bus Stop
Shoppers Rite Mini-Market
Marekeng
Real Tech
Excel Garage
Thabelo Enterprise
Near Mokhotlong Bus-Stop
Gandhi and Babudi Sons Enterprise
Makholokoe, Mokhotlong
Sima Communication
Mokhotlong
Khutlisi GeneralL
Makhoaba
Maluba-luba General
Mapolaneng
Bay Fruits and Veg
Mapolaneng
Ntja Mokoatle Trading
Ntja Mokoatle
MS Suppliers
Thabong, Thaba, Tseka
MalibaFarm Feed
Phomolong, Thaba -Tseka
Machabeng Catering
Mantsonyane, Thaba- Tseka
808 Public Bar
Thaba Tseka
Mamosiane Catering
Ha Mme Mamosiane
JJ Brick Works
Mantsonyane
Nanabolela General Cafe
Mantsonyane
Seotloaneng Public Bar
Upper Moyeni, Quthing
Moments Café
Upper Moyeni, Quthing
Ha Thato
Upper Moyeni, Quthing
Sima Communication
Upper Moyeni, Quthing
Rolling Wheel
Mphaki
Mitchell Trading
Quthing
Simma Communications
Qacha's Nek Reserve, Qacha
SPU Building, Qacha
Kedis Phamarcy
Qacha's Nek Reserve, Qacha
Qacha's Nek Filling Station
Qacha's Nek Garage
Boliba holdings
Phamong, Mohales Hoek
Q. City butchery
Qalakheng, Mohales Hoek
Simma Communication
Mohale's hoek
Holy City
Oppoite Cash Build
Majantja Supermaket
Qalakheng
Agro Pro Investments
Mafeteng CBD, Mafeteng
Green City
Four Square, Mfeteng
Easy Pay 2
Ha- Sehlabo, Mfeteng
F & L Holdings
Matholeng, Mafeteng
Dawn Hair
Next to Mafeteng Branch, Mafeteng
Lephola Farm
Next to the Old Bus Stop
Mult Distributors
Leboneng Opposite Build It
Lerato General Cafe
Ha ntate Molise
Mohlakola Car Rentals
Ha Motjoka, Berea
TY Four Square
Ha Mokhothu, Berea
All in one services
Ha Motjoka, Berea
Allif Supermarket
Ha Motseki, Berea
Phokeng General Dealer
Machoaboleng, Berea
Makhoroana Tavern
Ha Makhoarana,Berea
Contact details
Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475
Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]
Other important numbers
Contact details
Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475
Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]
Contact details
Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475
Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]
Contact details
Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475
Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]
Contact details
Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475
Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]
Contact details
Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475
Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]
Contact details
Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475
Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]
Contact details
Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475
Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]
Contact details
Telephone number
Debit Card Fraud and Dispute Call Centre:
+266 8002 2362
FNB Card Cancellations Call Centre:
+266 2224 1000
Visa Global Customer Care Assistance number:
0800 990 475
Fraud and Disputes documents Irregular use of Visa or MasterCard [123KB] Lost or stolen Debit or Cheque Card [131KB] Letter of dispute of Visa Debit Card transaction [46KB]
It could be a scam if...
Below are guidelines to help protect yourself
Do
Don't
What is a phishing attack?
This is a form of fraud where criminals attempt to access your confidential information. This is done either by an email request for information or by luring you to a fake website.
What does a phishing attack look like?
Often the emails indicate you have:
Been a victim of fraud and need to login urgently.
Received money into your account that needs to be confirmed.
Done something that will result in your account being suspended unless you login.
Violated terms and conditions and need to login.
Received a payment that needs to be confirmed.
What have you learnt?
In all instances, the fraudster would pretend to be from a legitimate company (for example the bank), and would ask you to disclose confidential financial and personal information, e.g. passwords, credit card account numbers and ID numbers.
FNB would never ask for sensitive information via email.
This is phishing, but instead of being lured to a fake website via an email, you receive a call where the individual pretends to be from the bank and gets you to disclose personal information such as your username, password and PIN. Never do this regardless of the information they may already have about you.
FNB would never ask for sensitive information via telephone or any other channels.
This is phishing through the use of a SMS, whereby you are encouraged to disclose personal information by means of an SMS you receive. In the SMS the fraudster makes it look as though it comes from the bank.
FNB would never ask for your login details (i.e. username and password) via mail, SMS, telephone or any other channels.
Advance Fee Fraud (419 scams)
In this scam you generally receive an email promising you money (via inheritance, lotto winning, etc.) or a request to utilise your account for all sorts of reasons.
What makes this advance fee notification fraudulent is that to 'receive' your money or cut of the money you will be requested to pay an upfront fee to assist with the movement of the money. All sorts of reasons are given for the fee, e.g. exchange control fees, customs duty fees, bank charges, etc.
Once you make this advance fee payment they either cease communication with you or convince you to make an additional advance fee payment.
Fake payment confirmations
This is a common scam where you receive a fake payment confirmation from the 'bank' with the intention for you to release goods to the fraudster.
It is important to use the verify payments facility that FNB offers to verify an FNB payment confirmation. Alternatively, contact the bank to verify a payment.
Beware of cheque deposits into your account that have not been cleared.
Note that transfers from other banks can take up to 48 hours to reflect in your account. Only release goods, etc. once the payments reflect in your account.
The verify payments functionality is found on the FNB website homepage, next to Forgot Username or Password.
The refund scam
In this scam you receive money into your account from a 'client' which is often an overpayment. You are then requested to return the funds or overpayment into another account.
Be wary before attempting to return the funds.
Ask yourself
This scam is rife. You receive an email/fax/letter that pretends to come from one of your suppliers asking you to update your banking details. Beware of this even if it is on the supplier's letterhead.
Contact your supplier on the number that you already have for them and not the one on the fraudulent letter. Speak to someone you know at the supplier to confirm the change in banking details.
Use the Account Owner Verification option on Online Banking Enterprise™ (see below) to validate the details of the person or business you are trying to pay.
What this is
You can verify an account owner against an account number to confirm that the account you are intending to pay money to belongs to the person/entity you wish to pay. This will help you eliminate the risk of paying an incorrect or fraudulent recipient.
You can verify an individual account holder as well as entities/companies.
All you need is the account number, name and ID number of the individual, or the account number, business name and registration number of the business.
Where to find 'Verify Account Owner'
When logged in to your banking profile, use the top right arrow to scroll to 'Insight360'. Next, select 'Reports Menu' on the left-hand side of your screen and then 'Verify Account Owner'.
OR
While capturing a recipient /payment:
Select 'Recipients', then 'Maintain Folder' and then 'Add' and 'Create Recipient'.
You can verify single or multiple accounts.
Verifying a single account
You can verify a single account in real time, with an almost immediate response. Single real-time verifications are only offered when verifying accounts held at FNB, ABSA, Nedbank, Standard Bank, Capitec Bank and Mercantile.
Verifying multiple accounts
You can verify more than one account at a time. This service is applicable to most banks, with a response within 2 hours.
Import a batch of account verification items
This option is predominantly used by larger clients to import a batch of accounts to be verified all at once, with a response within 2 hours.
Use the predetermined .CSV format or our proprietary ACB (Bankserv - fixed file length) file to import account verifications in bulk.
You have the option to receive feedback on the account verification submission through a report sent to your Online Banking Enterprise™ Inbox, or directly to your designated email address.
As an added value we can notify you via SMS or email once the account verification response file has been received.
Change of banking details scam
Scams
A scam is a term used to describe any fraudulent business or scheme attempting to take money or other goods from an unsuspecting individual.
What is a scam?
Emails/SMS's/Letters or faxes sent to you requesting you to reply by submitting your personal information/banking details, or by selecting a link in the email. These emails include deposit scams, e.g. claims that you have won a lottery, or payment.
